Facebook Customer Service Issues

Yesterday, I could use my Facebook account, but today I found myself logged out. When I tried to sign back in with my email and password, it wouldn't work. Facebook is trying to send a code to my old phone number, which I no longer have access to. I don't see any other options to regain access. I really need your help to save my account and regain entry. Thank you.

I encountered an issue with my child's Facebook account a few months ago, as I am the mother. Unfortunately, my child logged out of the account, and I have been unable to log back in as I have forgotten all the details: my old phone number, email, and password. This is due to the account being created several years ago. I provided Facebook with the account name and my child's passport photo. They informed me that the birthdate on the account was showing as [redacted] (my birth year), whereas the passport shows [redacted]. As a result, Facebook mentioned that the account would be deleted. I understand managing my child's account violates Facebook's policy since he is only ten. However, I have many old photos and memories on that account. I am hopeful for a solution to this issue. Thank you for your assistance. :)

Hello, during the Facebook data breach incident, I was in the process of upgrading my Virgin contract. In making this change, I needed to update my email address from an ntlworld.com domain. Following instructions to change my password, I updated both my password and my Virgin account. However, upon trying to log back in, I found myself locked out and have since been unable to regain access. Creating a new Facebook account is not an option as I risk losing connections with friends I've had for years. I need assistance to recover access to my original account. I can provide details about past emails, phone numbers, and passwords to verify ownership. Thank you for your help. Sincerely, Mr. Philip E.

My account has been hacked. I can verify it by the photos I have posted over the last 5-7 years, which include pictures of myself. The hacker changed the linked email and password. Despite not receiving any notification, when I tried to log in the next day, it said the password had been changed 7 days prior. I have a recent post before the incident where I didn't alter the password. Even after a week, when I attempted to log in with my username, it appeared as if the account didn't exist. I am unsure how to resolve this issue. I have friends and family who can vouch for the authenticity of the photos of me. Additionally, I possess a state ID with a photo resembling the ones on the profile. The situation is frustrating.

It appears that my uncle's communication with our family has been blocked by Facebook due to alleged inappropriate messages or too many messages. Despite my uncle being a Deacon and Elder in our local church, Facebook claims some of his messages are inappropriate. We have reviewed his messages and found them to be appropriate. However, multiple women have been taking advantage of elderly individuals, including my uncle, by requesting money and iTunes cards through the platform. Facebook seems to overlook these instances while focusing on minor infractions. I request that Facebook either unblocks my uncle's account and provides partial refunds for payments made since January or unlocks his account while taking measures to block individuals engaging in such deceitful behavior.

I have been attempting to access my Facebook account for several days now. Each time I try to log in, Facebook prompts me to confirm my identity. I am given two verification options: contacting friends or uploading a photo of my ID. Opting for the latter as I don't personally know any Facebook friends, I have submitted photos of my passport multiple times. However, after providing an email address for them to respond to, I haven't received any feedback after several attempts. This has prevented me from logging into my account. Can anyone assist with this matter? Thank you.

My Facebook page and Messenger were hacked. Facebook informed me to change my password as I had mistakenly logged into a fake Facebook page. After changing my password, I am unable to access my account with any of the new passwords. The security check requires codes to be sent to an old phone number that has been inactive since June [redacted]. It is urgent to resolve this matter as I could face legal consequences if not. The counseling mandated by court can only be accessed through Facebook, and I need the codes to be sent to my email [redacted], which I originally used to set up the account. My new phone number is [redacted], using an UMX Android phone on the Sprint carrier with Safe Net as the provider. I have two Facebook accounts under the names Gwenda Campbell and Gwenda Campell, both created with the same email.

Please assist a young child being abused on Facebook. There's a man hitting the baby from behind and even lifting him by the ears, dropping him on the floor. The baby is in distress, crying, potentially injured with bruises, internal bleeding, or broken bones. Urgent intervention from law enforcement and child protection services is crucial for the safety of the baby and the mother. The baby's head has been impacted, showing signs of redness. The abuser repeatedly lifts the baby by the ears and drops them on the floor. I am unsure how to send the video footage of these incidents to the appropriate authorities.

I accidentally deleted my Facebook page where I was the admin of a group. Another member became the moderator and took over the group. Even though I have created a new Facebook page, I still appear as the Admin on her page for the group. Unfortunately, I'm unable to access the group without going through her Facebook page. The group is called "Narvre Unit 59 Boone Iowa." I would greatly appreciate assistance in regaining my Admin status. Thank you in advance. - Richard Duffy

I was sent a link by a friend who had their account hacked. I unknowingly entered my credentials, leading to my Facebook account being disabled due to offensive activities conducted by the hacker. Consequently, I have lost access to various apps like Instagram and PUBG that were linked to my Facebook. I have attempted multiple processes but have been unsuccessful in finding a solution. I am seeking assistance in recovering my account.

I encountered an issue when trying to log in to my Facebook account this morning. It prompted me to verify my phone number and upload a photo of myself, which I promptly completed. My suspicion is that the recent change of setting my son's photo as the profile picture might have triggered this security measure. I am eager to regain access to my account and seek Facebook's assistance to unlock it promptly. My email for the account is [redacted], and the name associated with the page is CJ Varner (Chad Joseph Varner). Despite spending most of the day on this matter, I am confident that I have not violated any guidelines and hope for a swift resolution to reinstate my account.

I recently exited Facebook restrictions for violating community standards due to a picture I posted. Today, after serving a 30-day sentence, I tried to post again but found out I am back in restriction for the same photo. I did not repost it; it was originally shared on September 3rd, and I have already faced the consequences. I won't make the same mistake twice, but I don't believe I should be penalized for an offense I have already been punished for. My account is under the name Jessie P. I request to regain access to my page without facing additional penalties for a month-old post. Thank you.

I recently replaced my iPhone 8 Plus due to a cracked screen. Upon trying to access my account, I was prompted to enter my phone number, the one linked to my account. Unfortunately, after entering it, I did not receive the confirmation code but instead was told my number was not associated with the account and to input a new one. I looked up a solution and found that using a previously used device could help, but I have only ever used my old phone that I no longer have. Despite multiple attempts, I am unable to access my account as I keep encountering the same issue - no confirmation code and being told to provide a different phone number. I am concerned my account might be compromised, and I feel stuck without a way to regain access.

My Facebook account has been hacked, and as a precaution, it has been temporarily locked. When I try to log in, they ask me to identify myself by providing my date of birth. However, when I enter the correct month, day, and year, it says it doesn't match the one on my account. This is causing me distress as my friends and family are receiving messages asking for money from someone pretending to be me on my Facebook page. I am unsure of what steps to take next and would greatly appreciate some assistance in resolving this issue. Thank you.

We are experiencing difficulties connecting our Instagram business account with our Facebook business account, preventing us from running Instagram ads. The error message we receive when trying to link them states that the Facebook page is owned by another business and we need that business's approval to access it. Despite being the rightful owners, we can't merge the existing Facebook page with a new one created through Instagram. The specific error message reads, "These pages can't be merged because you don't have sufficient permissions on the page Woodvale Park Veterinary Hospital." We have reached out to both Facebook and Instagram multiple times but haven't received any help to resolve this issue. This is particularly frustrating as the existing Facebook page has all our reviews and is well-known to our clients. We are eager to advertise on Instagram and would appreciate any assistance or guidance on how to proceed in linking our accounts successfully.

Hello, my name is Ryan Little. Today, I posted an advertisement on Facebook Marketplace for my affordable pest elimination/pest control services. I chose the $20 boost option to expand my reach. After approval, I modified the title from "low-cost pest elimination" to "Pest Control." Surprisingly, my post was swiftly rejected with only the option to delete it. It was live for less than an hour. I am unwilling to forfeit the $20 without any prior notice, and I am quite disappointed with this experience. I am requesting a refund of my money or to have my boosted post reinstated!

I used the email address [redacted] and the phone number [redacted] to set up my Facebook account in [redacted]. Unfortunately, I no longer have access to either of them. As a result, I cannot reset my password. Google locked my Gmail account for review when I tried to retrieve information without that phone number. I do not want to create a new Facebook page. Can someone help me regain access to my existing account? My name is Felix Guerrero, and I joined Facebook in January [redacted].

I attempted to access an old account to delete it on Facebook. They sent a security code via email, followed by asking for more identity confirmation. The only available options were to "Ask friends for help" or "Upload photo ID." Since none of the suggested friends were suitable, I uploaded my driver's license a week ago. Unfortunately, I have not received any response. Without any other choices provided, I feel stuck in a cycle. I no longer have the original devices associated with this account as it is more than a decade old.

My Facebook account was hacked 3 days ago, and the password was changed. I managed to regain access using the automated password reset. However, the account was hacked again the next day. This time, the hackers removed my recovery emails and phone numbers, liked pages, videos, and posts from a person I can't recall. Despite contacting customer service, my issue remains unresolved. I provided my ID pictures, but still haven't received a password reset link. This situation is frustrating as I have business pages and my ill, blind mother relies on my account. I urge them to send the reset link and prevent further unauthorized access. I suspect the hackers are Josh Ward and Brian Garrison; monitoring their activities could prevent this from happening to others. Thank you.

I updated my mobile number, and during the process, I had to verify my account with my password. After entering the new phone number, I was prompted to enter my password again and then was taken to a security check section. I was presented with three options: 1. Log in from a device I had used before, but I do not have access to any of those devices. 2. Identify friends' photos, but I was unsuccessful in completing this. 3. Receive a code on the old phone number I was removing, which I no longer have access to, hence the reason for updating my phone number in the first place.