Hello. My names Lance Sherwood. I recently was hacked by someone. They figured out my p...

GetHuman3692325's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3692325's own words
Hello. My names Lance Sherwood. I recently was hacked by someone. They figured out my password one night. I changed it and went to bed that night. Woke the next morning to find out that they did it again. Changed all my emails and phone num linked to that acount. Accept one email. The only one that i deleted a long time ago. I tried to recover it and its not possible. When i tried logging into my facebook for the heck of it it had a authorization code it was asking for. Which i dont know. Thats kinda where im at. Thank you very much. Hope we can get it back soon.

GetHuman3692325 did not yet indicate what Facebook should do to make this right.

How GetHuman3692325 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman3692325
Oct 2nd, 2019 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 700499 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3692325 started working on this issue
Oct 2nd, 2019 8:09pm
GetHuman3692325 indicated the issue is not fixed yet.
Oct 3rd, 2019 8:31am
GetHuman3692325 indicated the issue is not fixed yet.
Oct 3rd, 2019 8:33am
GetHuman3692325 indicated the issue is not fixed yet.
Oct 3rd, 2019 11:20pm
GetHuman3692325 indicated the issue is not fixed yet.
Oct 3rd, 2019 11:21pm
GetHuman3692325 indicated the issue is not fixed yet.
Oct 5th, 2019 11:29pm
GetHuman3692325 indicated the issue is not fixed yet.
Oct 5th, 2019 11:30pm
GetHuman3692325 indicated the issue is not fixed yet.
Oct 5th, 2019 11:30pm
GetHuman3692325 indicated the issue is not fixed yet.
Oct 5th, 2019 11:30pm
GetHuman3692325 confirmed the issue is fixed. Hooray!
Oct 5th, 2019 11:30pm

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