Facebook Customer Service Issues

My Facebook page was recently restricted from appearing in news feeds due to a meme that was deemed to violate community standards. Initially, I was banned for 24 hours for posting it, but then the page was restricted for 10 days, starting from 10 days ago. The restriction was supposed to be lifted today at 1:59, but instead, an additional 7-day restriction was placed on my page this morning at 9:32. There was no notification provided for this new restriction, and no action has been taken by Facebook to resolve the issue. I have submitted 5 or 6 appeals since the initial restriction, but I have not received any response from Facebook. How can I effectively communicate with them to get a response?

Hello, I am Dallas Nagy III. I experienced a traumatic brain injury and cannot recall my password to access my Facebook account. After spending eight months in the ICU, my phone number has changed, and the email linked to my Facebook has not been used in years. I kindly request assistance in regaining access to my account so I can set a new password. Your help in this matter would be greatly appreciated. Thank you. Best regards, Dallas L. Nagy III

Hello, we run a business known as the Gspot Hairclub, which stands for the gentleman's spot. We've encountered issues trying to create a business page as it has been shut down twice. Our business is registered, and we are eager to resolve this matter to avoid any further disruptions. We would appreciate it if the initially disabled page could be reactivated, as we had invested time in customizing it. The page gained over 50 followers within an hour and had more than [redacted] friends. We are aiming to resolve this promptly as we intend to launch our business tomorrow. Despite neither of us being active on social media, we acknowledge its importance in today's society and are keen on promoting our local business. It seems that either the page is being repeatedly disabled or reported by someone.

I recently received an email from Facebook informing me that my password was reset using my old phone number ending in 63, which I recognized as [redacted]. I did not request this change, and when I realized it days later, I tried to log into my account but kept receiving an error message stating my password was incorrect. Despite multiple attempts to recover my account through email, I continue to face the issue of not being authorized to log in. I tried to verify my identity by submitting a photo ID, specifically my NC driver's license, but I have not received any response from Facebook. I am stuck at the verification stage since the only options provided involve logging in from a previous device or using my old phone number, both of which are not helpful in my case. It's evident that my account has been compromised, and I am unsure of how to proceed to regain access.

Hello, I would like some guidance with a sensitive matter. Regrettably, my uncle recently passed away. My mother joined Facebook after his passing and is unable to connect with him to view his posts and photos. This has been emotionally challenging for her as she cannot access his memories. Is there a way for me to recover or change his password to create a memorial on his account? I am willing to provide any necessary documentation like a death certificate if required. Thank you. - Hattie Kennedy

This morning, when I attempted to log on to Facebook as usual using the Facebook app, the page did not load as expected. Instead, it prompted me to enter my email address or phone number. However, each time I entered either of them, I received an error message stating that the information was incorrect. Soon after, I was notified that my account had been closed due to allegations of impersonating another user, Betrina Wheeler Warren. I want to clarify that I am Betrina, and I have never attempted to impersonate anyone.

Hello, I am seeking assistance to access my late mother Lynn's Facebook account, named David B. Klees in memory of my uncle. Some family photos are set to private on the account. When I attempted to log in using her saved email and password, it required me to confirm the account through friends. Despite my friends' confirmation, I did not receive a pin to proceed. The linked phone number is inactive. Is it possible to confirm the account using the associated email, [redacted]? Thank you.

Hi, my partner was banned for 24 hours for commenting on a friend's holiday post. He mentioned a past experience related to tobacco, and Facebook removed the comment, resulting in a ban. After a review, Facebook acknowledged their mistake, reinstated the comment, but now he is unable to post. He's confused by the situation as he believes his comment was harmless.

I have been blocked by Facebook for 72 hours for the second time under the accusation of sharing sexual content of a chicken. I came across a funny picture in a public Facebook group which I shared as a private joke with a childhood friend. There was no nudity or explicit content in the image. It is concerning that my private messages are being monitored to this extent, as my girlfriend could also potentially be exposed to the same invasion of privacy. I believe my privacy rights have been violated, especially since there was no inappropriate content shared publicly. I feel the need to take legal action to protect my right to privacy and address the unjust blocking for supposed sexual content which does not exist.

I would like to have my Facebook account deleted immediately. I mistakenly created one for affiliate marketing, which I never pursued. Despite this, there's still a Facebook page under my name that I have never visited. As an adult, I strongly believe that social media is more suitable for children, regardless of their age. Ultimately, I do not engage with social media and do not want any association with it. Therefore, how can I cancel this account?

For about five years, I've been attempting to regain access to my account, but Facebook has been unhelpful. I suspect my profile was hacked in [redacted], and I've been stuck in a verification loop ever since. Unlocking my profile is crucial as I need to transfer old contacts to a business profile. My business relies on the following I've built on this account. Your assistance in resolving this matter would be greatly appreciated.

My account was breached almost 13 days ago, and I have lost access to it as the hacker changed the email, password, and mobile number. I urgently need my account back as it contains personal information. The security measures provided by Facebook are ineffective. Despite my attempts to report the issue, my account remains active. I have been using this account since Samsung Galaxy S7 Edge from Islamabad, Pakistan. Please investigate and assist in recovering my account hacked under the name William Jaxon (Ibrahim). I have tried reaching out to my trusted friends Sarah Kazmi, Adnan Ansari, and Ibrahim Alt, who were approved contacts on my account. My most frequent contact, Neha Chaudhry, can validate my identity as the account is verified with my photo. This situation is frustrating, and I hope for a resolution soon.

Hello, I recently regained access to my account after resetting the password. However, I am now facing an issue with needing a code to login as I no longer have access to the phone number linked to the account. Despite receiving alphanumeric codes via email to resolve the "device or browser not recognized" prompt, they expired before I could use them. I have attempted to verify my identity by submitting my driver's license multiple times, but unfortunately, I have not received a response from customer support. I kindly request assistance in obtaining a new code to access my account without the need to change my password. Thank you. Best, Angela W. Email: bodderheadmomma2[at]yahoo.com If necessary, please contact me by email or at [redacted]. Thank you.

After continuously being forced to reset my password, I found my account blocked. A friend shared a screenshot from our conversation on Messenger revealing that my messages were flagged as abusive or spam when we were simply making plans to meet up. I need Facebook to unlock my account, but I refuse to provide them with any legal documents (ID) due to security concerns. I can still access my email but haven't linked a phone number to my account.

I recently acquired a new phone, and someone else changed my email address and personal information without my consent. Previously, I used the email address [redacted] for one account and had another linked to my phone number. However, I can no longer access either as my email was deleted due to inactivity. I am eager to retrieve my old Facebook accounts as they contain precious photos and messages. Despite my best efforts, I have been unsuccessful in recovering them. I have my identification and personal details ready to confirm my identity with Facebook.

Lately, I have been receiving frequent emails from the FB team alerting me to unauthorized login attempts in different provinces in Canada. The emails prompt me to change my password, which I have done multiple times recently. Today, I received a notification about a post that was not approved by FB, but I did not make any such post. This situation is concerning, and I seek assistance to address it as I am reluctant to close my account. Thank you.

I have noticed that several posts from July and August have gone missing from the Justice for Blue Facebook page. Only three posts are left, two related to a petition and one that I published yesterday. As neither my team nor I deleted these posts, I suspect Facebook may have removed them. I urgently require access to these deleted posts as they contain crucial information regarding an ongoing investigation into a dog's death. How can I retrieve these posts for review and submission to the authorities? Thank you, Judi S.

I legally changed my name approximately 8.5 years ago, and shortly after that, Facebook approved the change on my account after I provided them with the court decree. Last Thursday, when attempting to log in, I was prompted to verify my identity. I complied by uploading my Georgia State driver's license with my legal name matching my account. However, about an hour later, I received an email from Facebook stating that my account still violated their Community Standards and remained disabled. I have since tried multiple times to provide further verification by uploading my birth certificate with my birth name, the court decree for my name change including both my old and new names, and my driver's license, but have not received any response from Facebook. I even tried to open a new account, but it was rejected, with Facebook suggesting it appeared like a business account. My legal name, since February [redacted], is Prince Michael Jackson.

Yesterday evening, on October 1, [redacted] around 6:30 pm, I encountered an issue while attempting to upload pictures to my business page on Facebook. After clicking upload, I was prompted to log in, and upon doing so, I received a message claiming my account was compromised and I was temporarily locked out. Subsequent attempts to regain access proved unsuccessful. The platform requested personal identification such as a driver's license or passport, which seemed suspicious to me. As of this morning, October 2, [redacted] at 5:30 am, I remain locked out. While at work around 8:30 am, I tried to reset my password, (code received was [redacted]). My business heavily relies on Facebook Messenger for customer appointments and call service communication. I seek guidance on reclaiming my account and ensuring its security from the unauthorized access.

Hello, I am trying to regain access to my Facebook account as I am unable to receive the two-factor authentication code. I last logged in approximately 4-5 months ago on my old phone, which is no longer functional. Since then, I have purchased a new phone and attempted to log in to my Facebook account. While I am confident in my password, the issue lies in not receiving the code. Any assistance in recovering my account would be greatly valued. Thank you.