Facebook Customer Service Issues

I created a Facebook account 2 years ago without realizing it was hacked. I've used [redacted] for over 16 years, as confirmed by Microsoft. On the account, I used my cellphone number [redacted], which I no longer use. Someone has posted pictures and information under false identities like my deceased cousin Michelle Gallager, my grandson William Capell who is autistic, the Wallace and Ladmo fan club, and falsely claims I still work at the Marriot. I am retired and no longer active on these platforms. Please close this account as Microsoft has taken similar actions. Thank you. I am listed as Sandy Anderson.

I manage a business page on Facebook, and we have set up a shop section. We aim to target three different countries through this page and want to create separate catalogs for each country to showcase and promote our products. I noticed that under "MANAGE YOUR CATALOG," there is an option to create a new catalog. Can you guide me on how to proceed with creating separate catalogs for each country? Thank you, Humphrey.

I submitted a request to change our band page name from "Apnea Effect" to "Distractions." Despite multiple appeals, the request was denied, and I haven't received any feedback. We have continued to perform in our hometown with the same music style under the new name. Changing our name is essential as we have started booking shows using the new name. Your assistance in addressing this matter would be greatly appreciated. Thank you, Joey Y.

I have been asked, once again, to verify my name, which I did just last week. I am unable to access my account for no apparent reason. I have never violated any Facebook regulations, and the request for my ID (again!!!) goes against the Data Protection Act [redacted]. I have been using Facebook for many years. It seems that there are numerous hackers and criminals joining Facebook, yet they seem to go unnoticed by your software. Could you please hire more staff to effectively manage your platform without inconveniencing law-abiding users with these rather strange requests generated by computers that lack discernment? I eagerly await your prompt response. Regards, Madeleine Montysmum.

I have been contacted by individuals stating they represent the Harry & Jeanette Weinberg Foundation on my behalf, offering a deal for seniors and low-income individuals. They claim a payment of $[redacted] will result in a half-million-dollar tax-free grant. This person, operating under the name Walker Jackson with the phone number [redacted], is falsely using my identity. The situation has caused numerous calls from old acquaintances, and I am puzzled about how to effectively resolve this issue and prevent further contact.

There is a Facebook account with the username @ Mingel Branco that has been using my Instagram photos and pretending to be me. I have been struggling to address this situation and inform the account's friends about the issue. Please help me by reporting and deleting this fake account. You can verify my claims by checking my Instagram account @ miguelsilvasoa and then visiting the Facebook account @ Mingel Branco to see the stolen pictures. It is important to me to resolve this matter promptly. Thank you for your assistance.

We are currently experiencing ongoing issues with accessing our apartment complex account in Wichita (Newport Wichita) for over six months. Our corporate office submitted our company Tax Statement as requested for identity verification, but we have not received any updates. It appears that no one is actively addressing our case, as we continue to be locked out of essential account functions. Despite receiving automated responses stating that our documents are under review, we have not been contacted for further information. This has hindered our ability to manage tasks beyond basic posting using Soci scheduling software. We are frustrated by the lack of progress in resolving this matter.

I am Gudivada Kiran Kumar and I work as a Computer teacher at Chukkapalli High School. One of the employees created a school page using his Facebook account and made me an editor. After leaving the school due to personal reasons, he deleted his account. Our page still has many followers. How can we regain admin access to the page? We need to take action to ensure the page continues to be managed. Assistance in restoring admin rights to our school's page would be greatly appreciated.

I discovered an account impersonating me as "Mary atia" instead of my correct name, Mary Attia. Recently, this fake account posted a negative review for a restaurant on behalf of a family I know, causing harm to both me and the family. I managed to clear my name with the family, who reported the imposter account. Though I received a notification that the fraudulent account was reported, Facebook disabled my genuine account instead. I suspect the imposter account is still active and continues to post on my behalf, posing as me.

Someone has blocked my account on Facebook, I suspect the accounts "Sacrifice Candog" and "Farees Rabia Farees" are involved. They are causing issues by not allowing me to access my account. If possible, please block the "Sacrifice Candog" account and recover the password for the "Farees Rabia Farees" account. The individual behind it is using my name and photo on that profile, so I should be the one with access to it. Thank you.

Hello, I am unable to access my Facebook account because I forgot my password and no longer have the email verification code for the linked email address. Can you please change the email linked to my account to a new one? The old email address is [redacted], and I would like to link my account to either [redacted] or [redacted] (even though it's currently linked to another Facebook account). Thank you, George

My Facebook account has been disabled because I couldn't verify my identity after changing my phone number. Despite sending detailed information and photo albums to Facebook since April [redacted], my account remains disabled without any response. Last April, I lost my Westie dog to cancer, and his photos are only on my Facebook account. I am hoping to retrieve them.

I am considering creating a Facebook account under the nickname Kasper Jones. Despite attempting to use my real name, I have faced ongoing harassment from family members in Ontario who have resorted to creating fake profiles to send me unpleasant messages. Facebook has denied my request for a new account due to the same reasons these individuals have been using fake accounts to target me. I simply wish to connect with my community and grief support groups without being subjected to harassment from fake profiles on the platform. It seems unjust that I am unable to use an anonymous name while those harassing me have the freedom to maintain fake identities and continue their behavior, causing me to repeatedly deactivate my accounts to avoid the negativity.

I need assistance. My computer is still at the repair shop because of a hacker who tried to extort money from me. I am unable to use my phone and am struggling with my tablet. My name is Marc B. Once I have my computer back, I will file a report with FTC.gov. Using my tablet, I noticed four Facebook accounts under the name March Bolger. One of them has a white circle with a black fist, but as I don't have an account, I cannot verify if it's a fake profile. I am a retired law enforcement officer, and I am unsure how to access my email on the tablet. Can someone please assist me with this?

Around two weeks ago, my Facebook account was hacked. The hacker gained access by compromising my email and then changed my password when they got in. They even left a message in my bio asking for money when I tried to reach out using a different account. I did not comply with their demands. I have reported this incident to the police in my country. I am looking for guidance on how to recover my account. Is there a direct way to contact Facebook for help? I would appreciate any assistance. Thank you.

My Facebook account has been disabled three times after discussing with my daughter about why I don't have pictures of when she was younger. I suspect it was due to reports made against me, even though my posts were similar to others'. I am concerned about the photos and memories that may now be lost. Prior to my latest account disablement, I noticed that sex offenders were allowed on Facebook, indicating that someone deliberately reported me to have the account removed. I am eager to know if there is any way to recover those precious memories. I previously thought the sheriff's department might have shared my information with Facebook, until I learned that sex offenders were active on the platform. Despite my past offense from 18 years ago, which does not classify me as a predator, Facebook's strict policies have resulted in a lifetime ban for individuals like me. I hope to hear back on the possibility of retrieving the childhood pictures for my children to see. My original account was linked to [redacted]

I would appreciate it if I didn't have to change my password every time I add or delete friends. It's quite frustrating. Please refrain from referring to my harmless status updates in a negative manner. I am not promoting violence or inappropriate content on my profile. I will make any necessary changes myself. I prefer not to have my actions assumed to be suspicious without cause. I manage my profile, and I will reach out if there are any issues. For now, please avoid making unwarranted changes to my page. If you have any questions, feel free to contact me at [redacted]

I encountered an issue when trying to log into Facebook on Monday. I received a message stating that my password had been changed 6 hours prior, a change I do not recall making. Upon attempting to log in, I was informed that the password I entered was considered an old password. As I no longer have access to the associated email, I tried using the trusted contacts feature. During my first attempt with trusted contacts, I received codes from all 3 contacts. After submitting a new email, I was directed to a page indicating I would receive an email within 30 minutes, yet no such email arrived. Subsequent tries proved unsuccessful, with the codes either deemed invalid or surpassing the allowed attempts. Given these difficulties, I am reaching out for alternative methods to reset the account password. This account is crucial for my business page, where pending orders are currently inaccessible. Thank you for your assistance. - NTR

I am planning to take legal action against an individual who contacted me regarding my vehicle on Facebook Marketplace. Unfortunately, this person deceived me and took my vehicle without fair compensation. To seek justice, I am preparing to file a lawsuit in small claims court to recover the financial loss caused by this fraudulent act. The majority of our communication regarding the Marketplace transaction occurred through Facebook Messenger. However, I am currently unable to access these messages because the individual blocked me after committing the fraud. It is crucial for my case that I obtain copies of these messages as evidence of our initial agreement. Due to being blocked, I am unable to retrieve the necessary conversations. I am seeking assistance to recover these messages from Facebook to support my legal claim.

My account was hacked, and the email was changed, preventing me from resetting the password. The hacker is using my account to scam others, claiming to be me. I reported this issue to Facebook two days ago, but no action has been taken. The account in question is Buck Rodgers (Ryan Boje). The last password I used was [redacted], which has since been changed along with my email. My phone number is [redacted] if you need to reach me. I am located in Sheboygan, WI, but I am unsure where the hacker is based. Thank you for your assistance.