I have two factor authentication set up on my Facebook account. I can receive email co...

GetHuman-jojobatt's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-jojobatt's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jojobatt may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jojobatt's own words
I have two factor authentication set up on my Facebook account. I can receive email code, then it says enter code sent to mobile phone number but I have changed my phone number therefore NOT receiving the text code.**I am then instructed to log in from a device I have used previously, however, the only device I had was my Kindle which is no longer working.**I have sent a copy of my driving license to provide government ID and was sent instructions but still I am unable to get into my Facebook account.**PLEASE HELP?!

GetHuman-jojobatt did not yet indicate what Facebook should do to make this right.

How GetHuman-jojobatt fixed the problem

We are waiting for GetHuman-jojobatt to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-jojobatt
Oct 1st, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 697669 others
0 customers following this

Timeline

GetHuman-jojobatt started working on this issue
Oct 1st, 2019 12:53pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers