I gave Don Davies permission to be in admin on my Facebook Ad account. The Facebook Ad...

GetHuman3652903's Recover Disabled Account issue with Facebook from September 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3652903 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3652903's own words
I gave Don Davies permission to be in admin on my Facebook Ad account. The Facebook Ad account accidentally had a violation and got recently disabled by Facebook. We would like Facebook to reactivate my ad account that they deactivated.*"*My name is Don Davies and I have recently been granted access an as account admin to Amy Laidlaw's Ad Account *********. I used an app called Arsenal MKG to remotely place a real estate ad in Amy's Facebook ad account, and I think the app might have not been programmed to activate "Special Real Estate" category button. I know this button needs to be clicked, this was an app glitch. I think the app might have been designed before you introduced the new regulations about Real Estate, and they forgot to add it. I will make sure if I use that Arsenal MKG app again that the app lets you know that it is a special category ad! Sorry about the mix-up! Please restore Amy’s account. Can you please let me know the results of this review? We want to start running many more ads. Thanks."*Thanks, Amy Laidlaw * Realty Executives** *A*****@***.com

GetHuman3652903 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3652903
Sep 26th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 688416 others
0 customers following this

Timeline

GetHuman3652903 started working on this issue
Sep 26th, 2019 6:33am

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