Hello,**I am contacting you concerning a facebook account of a deceased family member J...

GetHuman3604252's Recover Hacked Account issue with Facebook from September 2019

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Before contacting them, items GetHuman3604252 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3604252's own words
Hello,**I am contacting you concerning a facebook account of a deceased family member Jesse Darnell Rainey (Tha Real Jack...https:**www.facebook.com*lit.jackk) of Shreveport, LA. Jesse Passed away on August **, ****. His facebook page was hacked by a young lady he was dating by the facebook profile name of Trish Brown (Peanut) from Saginaw, Michigan. This young lady took it upon herself to log into his account, delete and block his family members and make herself his legacy contact without his consent AFTER he passed away. She used a screen shot of his obituary that was posted to his page as proof to do so as she was not even in attendance at the funeral service to even receive a legitimate copy from his family. NONE of these actions were authorized by Jesse or his LEGAL next of kin (his grandmother) as he was never married, has no children.**If you look at the date that the changes were made, you will see that they were done AFTER he was deceased, she did NOT have the consent and a family did NOT authorize it. Jesse’s death was sudden and he didn’t take lots of photo’s but the ones he did take are on that page. There are also memories shared with his brother that we lost in November of ****. We desperately want that page back open to its original status so that we may at least be able to view the memories. Losing him was devastating but having to endure this act of disrespect hurts even more. I have a screen shot of a facebook post made by Ms. Brown threatening to block us and remove our access from his page AFTER Jesse was gone as evidence. PLEASE HELP US as we have not been able to reason with Ms. Brown.

GetHuman3604252 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3604252
Sep 17th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 671158 others
0 customers following this

Timeline

GetHuman3604252 started working on this issue
Sep 17th, 2019 4:16pm

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