Facebook Customer Service Issues

Hello, I have a Facebook page called "Please don't come one more time in front of me or I'll Love you again." Recently, Ms. Jennifer Tape messaged me about a sponsored ad through a link from Facebookmail.com. I am unsure if this is legitimate. When I checked Ms. Tape's profile, I noticed pictures of Pakistani men, which made me concerned about a potential hacking attempt on my page. I reacted impulsively by sending an abusive message to her to protect my page. Today, I got a notification from [redacted] that I can no longer access sponsored ads. Ms. Tape has anti-Indian posts on her profile, which as an Indian, I found upsetting. I am now unsure about what steps to take next and really need help getting a sponsored ad for my page. Could someone please assist me in this confusing situation?

A few days ago, my Facebook account was signed out from all devices. I lost access to my phone and email linked to the account, so I had to verify my identity. I provided a picture of my ID as requested. After that, I received an email with a link and password to recover my account, but unfortunately, both the link and password were not functional. I then attempted to verify my identity with trusted contacts, inputting the 3 codes they provided. I changed my password as instructed, but I have not received the email to complete the recovery process. The password I set is also not working. It's been three days, and I am still unable to access my account. Any assistance in resolving this matter would be greatly appreciated.

I was attempting to create a new Facebook account. I previously had one, but closed it a few months ago. The registration process was going well until it asked for my phone number. At my age of 64, I rarely provide my number to anyone. Unfortunately, I mistakenly entered my landline instead of my cell number [redacted]. I cannot recall the password I set, and after struggling for some time to remember it, I became frustrated and gave up. I am reaching out for assistance. I wanted to leave a message for a friend's daughter, Sara, who tragically passed away during childbirth at 37. I find all the new steps required to access and navigate websites overwhelming, especially considering my age. I have a significant number of visitors to my page and I am eager to add new content. Please guide me through this process. Thank you for your patience, as I may need assistance due to being hard of hearing. If my daughter could communicate with you on my behalf, it would be greatly appreciated. Thank you for your help.

I had my Facebook account hacked yesterday. The password was changed, and now I cannot access it. My sister and mom posted to warn people not to open any messages from me as I was hacked. They were then blocked from my account. I asked my brother to retrieve the pictures of my children, born when I made the account in [redacted], but he couldn't find my profile. I can't log into my email either as I can't remember the password. I am hoping to recover my account to retrieve the precious pictures of my kids. Thank you.

Hello Facebook, I hope you're having a good day. I wanted to bring to your attention that our business page with almost 40k likes, JET Moto Gears and Accessories, has been unexpectedly deleted. There are 2 moderators and 3 admins who oversee the page, and one of the moderators noticed the page missing from his account during a routine check. After verifying, we all found that the page had indeed vanished. We are eager for the page to be recovered as it is rightfully ours. We have dedicated a lot of effort and resources into growing the page to reach our target audience. While we are uncertain about what transpired, we suspect the page may have been hacked or removed due to frivolous reports. It was surprising for us to see the page disappear without warning. We kindly ask for your assistance in restoring the page that means so much to us. Thank you for your help.

Dear Facebook Support, We have been facing an urgent issue with accessing our master account for Bragi for the past month. Despite our efforts over the last three weeks, we are unable to verify the account's identity. The account was created under the company name "Bragi," and your verification system is not accepting our submissions. With [redacted],[redacted] followers waiting for us, we urgently need your assistance to prove our ownership of the account. We have tried to change the page name to "E-USE" but encountered obstacles due to the previous name "Bragi." The former employee who created the account cannot assist us in verification as they are no longer with the company. We have uploaded identity verification documents as a company, but have not received feedback. This account is crucial for our business with its substantial following. We are currently blocked from the account and urgently need to update the name for our business strategy. Your prompt assistance in resolving this matter is greatly appreciated. Sincerely, Christian G. Digital Marketing Strategist

Dear Facebook, I urgently need your support and help with my case. My Facebook account was hacked by a Viber scammer on September 13, [redacted]. My Facebook name is Nar Lokanta, and my email is [redacted] The hacker changed everything on my account. I am terrified and scared because the hacker has been asking my friends for their personal information, such as bank account PINs and personal phone numbers. I promptly reported this to the police the next morning and provided a statement as proof that I am the rightful owner of the Facebook account Nar Lokanta. I kindly ask for your assistance in recovering my hacked Facebook account. It contains many important memories and pictures in my album gallery. I am waiting for your reply via email at [redacted] Thank you.

My Facebook account has been hacked, and despite changing my password twice, the hacker keeps inviting me to join groups and posting unwanted content. The message being shared advertises a casino promotion offering a [redacted]% welcome bonus for a $25 deposit. They claim to have won $[redacted] and provide a code to use on Google. I am actively removing myself from these groups, but the posts persist. How can I stop this unauthorized activity? Thank you for your help. Sincerely, Chessy Di Giovine.

Hello, everyone. I believe there is a significant issue with my page. I've noticed a drastic decline in reach and post engagement over the last month. The reach has fallen from around 7 million to 4 million per day, and engagement from 3 million to about [redacted],[redacted]. Additionally, other pages are using our posts and seeing high engagement, while we are not experiencing the same. We have been boosting posts on Facebook but not reaching our target numbers. I suspect the problem lies on your end, and we are eager to resolve this. We have upcoming appointments with marketing advertisers but have not received any assistance. We are willing to pay a substantial amount for posts and would like a marketing advertiser to assist us in this process. Please contact me at your earliest convenience. Thank you.

My Facebook account was hacked on Sunday along with my Messenger. Despite sending emails to Facebook, I am still unable to access either platform. It seems someone else has taken over my accounts. I have reported the issue but have not received any response. I have also reported that the current profile is not me, as I have had my account for many years. I believe there is a flaw in how these situations are handled by Facebook. I am requesting that someone from Facebook please contact me promptly and permanently shut down my Messenger as it does not belong to me. I attempted to create a new profile on Facebook Light but it was also shut down. Please address this matter immediately.

Hello, I am currently attempting to link my page 'Fantastec SWAP' to my company's Business Manager account, called Fantastec. In addition, I am looking to connect the associated Instagram account to the Business Manager as well. The status indicates that 'Your access request is pending.' Despite being the administrator of the page, I have not received any notifications to authorize this request. Upon trying to link the Instagram account to the Facebook page, an error message appears stating, 'The Facebook Page you are trying to add is already under the ownership of another business. You can still request access to the page, but approval will be required from the current owner.' I am perplexed as to why the process is so convoluted and not user-friendly. This intricate setup is hindering our ability to effectively manage campaigns, run ads, and capture insights. Can someone clarify what is happening? Thank you, Sam

My Facebook and Messenger accounts were hacked, and the hackers changed my email address and password. I am unable to access my accounts, and the hackers are falsely using them to contact my friends. I have friends reporting the fraudulent activity to Facebook. I am requesting assistance in closing down my compromised Messenger account and regaining control of my accounts. I appreciate any help in resolving this issue promptly. Thank you in advance for your assistance.

A Facebook teljesen kitiltott a közösségi oldalról! Letiltották a 9 éves fiókomat és engem is felhasználót. Nem nyújtanak segítséget egyáltalán. Nem csak azt nem adják vissza a 9 éves fiókomat, de egy új létrehozását sem engedik meg! Kb. egy órán belül letilt, ha újat próbálok létrehozni! Miért nem nyújt segítséget a Facebook? Segítenie kéne az embereknek, hiszen a Facebook egy közösségi oldal! De nem segít! Miért nem? Facebook, miért nem nyújtasz segítséget? Segítened kéne!

Hello Facebook Customer Service, I deactivated my Facebook account years ago due to multiple hacking incidents. Recently, when trying to log in to check an event, I did not receive the code sent to reset my password. Both the code sent to my phone number, which is [redacted], and the email [redacted] did not reach me. I might have also added [redacted] and [redacted] I believe I may have used the phone number [redacted] as well. Please deactivate the account linked to the information below as it seems compromised. My name is Barbara Burns, born on 12/06/[redacted], and my address is [redacted] Harvard Street, Apt [redacted], Brookline MA [redacted]. I have had enough trouble with this account and would like it resolved promptly. Thank you, Barbara Burns

My account has been hacked, and someone is pretending to be me under the name Andy Chukwudi with my FaceApp picture as the profile photo. This person has been sending scam messages to my friends. I need help either recovering or deactivating the account. The email linked to my Facebook is [redacted], which has been changed by the hacker. The hacker's phone number used is [redacted]2. My actual number, [redacted]7, has been removed. Many friends have contacted me about the scam messages sent from my account. I am unable to recover it myself as both my email and phone number have been changed. I am hopeful for a positive outcome. Thank you.

I recently got a new phone and forgot my Facebook password, plus I no longer have access to the email associated with my account. I was logged in on my computer but couldn't change the email without the password. I tried recovering my account three times using different methods, including my current email, phone number, and a new email for Facebook. Despite receiving confirmation that I successfully verified my identity, I didn't get the email to proceed with the recovery process. I checked the help center after 30 minutes, but couldn't find a solution. I just want to access my Facebook using the new email address I tried to set up.

Hello, my name is Destiny. Recently, my editing account, "lcvelybanks," was disabled and I'm unsure why. I suspect my friend, who used it that day, might have caused the issue. Nonetheless, I can assure you that the edits I posted were harmless and I value the account deeply as a source of support and passion for editing. I acknowledge the mistake of letting someone else use it and promise not to do so again. Please consider reactivating my account, as it meant a lot to me and helped me through tough times. My email is kaelynntaylorofficial@[redacted] and my Instagram username is lcvelybanks. Thank you for your understanding.

Hello Facebook Team, I am encountering difficulties with logging into the Facebook account of Yeung Man Ho Howard. The issue arises from not receiving SMS confirmation codes for two-factor authentication. Despite previously receiving the codes, attempts to confirm the phone number again failed, leading to no code reception upon subsequent login attempts. I kindly request your assistance in either sending a SMS confirmation code, enabling login without two-factor authentication, or resetting the password through email verification using personal information provided. Although multiple 6-digit verification codes were received via email attempts, inputting them repeatedly resulted in a prompt stating 'You have tried entering too many codes. Try again later'. Due to personal matters, I have temporarily disabled my Facebook account and will use it sparingly until resolved. The recent setup of two-factor authentication was intended to enhance security but has unfortunately caused this access issue. I hope to rectify this to improve login success. Thank you for your attention to this matter. Sincerely, Howard P.S. I have previously contacted Facebook through letters with no response, hence reaching out on this forum. I am located in Hong Kong. Thank you.

Hello, my name is V. Magbanua. My Facebook account got suspended on September 9, [redacted], due to forwarding a lewd video. I realize now that it was a mistake and I deeply regret it. Originally, the suspension was supposed to be lifted on September 12 after 72 hours, but it was extended to September 15. Unfortunately, it got extended again to September 17. I am feeling low as I can't post or respond to my family's messages. I sincerely apologize for my actions and assure you that it won't happen again. I'm currently facing another block after being briefly unblocked at 3 pm on September 17 and then blocked again at 10:30 pm. Could you please provide me with more information on why this is happening? Thank you for your assistance.

I was part of a Facebook business group as an administrator. I decided to leave the group but couldn't figure out how to do so. Despite being inactive for months, I started receiving warnings from Facebook about posts I didn't create. After several warnings, I still couldn't leave the group, resulting in my account getting disabled. I've been submitting appeals for months to restore my page for personal business use and to stay connected with friends and family, but I keep receiving the same automated response.