Facebook Customer Service Issues

Hello, I have an old Facebook account under the name Dylan Byron Applwhite. Unfortunately, my ex-partner has hacked into the account, changed the email address and phone number associated with it, and engaged in inappropriate behavior such as sending explicit videos and posting compromising images of me. She has been arrested and is awaiting charges for her actions. I have been trying to recover the account by contacting Facebook multiple times. I can provide identification to prove my ownership of the account. The situation has caused me significant distress as there is sensitive content on the profile that I would like to remove. If this issue is not resolved before her sentencing, I will take further action to address it.

I am having trouble accessing my Facebook account. My password was changed at 5:17 am this morning, but I did not make that change. I believe someone hacked into my account and disabled it. Although I have tried to reset the password, Facebook still shows it as disabled, preventing me from logging in. I assure you I have not violated any policies. Please reactivate my account as soon as possible. I am willing to provide a screenshot of the password change email notification as proof of the unauthorized access. I appreciate your assistance in resolving this matter promptly. Thank you.

I received a call from someone claiming to be from Facebook about my account. I tried to deactivate it but couldn't. I just want to use Facebook Messenger to text and chat. I thought my Facebook account was deleted, so when I tried to use Messenger, it prompted me to log in using my phone number and password, which seem to be linked to my Facebook account. I need help removing my Facebook account and using Messenger independently. Could you please assist me step by step as I need to use it urgently. Today is September 16th, [redacted], at 8:18 am. My name is Yvette Colbert, and you can reach me at [redacted]. I want to download the Facebook Messenger app without a Facebook account. I want to be able to text and chat with Messenger without my phone number being connected to my Facebook account. I hope this helps clarify my situation so you can assist me effectively. Thank you.

I am writing in regards to the Instagram Apps available on the App Store that have been disabled, specifically those related to tracking followers. These tools are essential for managing our two accounts as they provide the only known method for identifying unfollowers. However, Instagram has taken action by suspending our accounts temporarily and blocking access to these Apps. This move has caused significant inconvenience, as without these tools, the platform risks becoming a breeding ground for follow-unfollow behavior. It is understandable that Instagram enforces its rules, but as a popular platform, it should address the issue of users who engage in such practices. We urge for the unblocking of the "Followers" App or for guidance on alternative methods to monitor unfollowers. Our primary concern lies with our account @helenarecordsusa, and we are eager for a resolution to this matter. For further communication, I can be reached at [redacted] Your prompt attention to this issue is greatly appreciated. Thank you, Jane Susan

I have faced challenges with multiple accounts and had to create new ones. Searching for my name displays six different accounts, all belonging to me. The profiles show photos confirming they are mine. Most of the profiles have my maiden name as I prefer not to share my legal/married name widely. I reside in a neighborhood with a questionable reputation, colloquially known as "the hood." I am interested in connecting with Facebook support to recover these accounts. Losing numerous precious memories in photos and messages from my late husband, who was tragically murdered shortly after our wedding, has been devastating. I am desperate to retrieve even a fraction of these lost memories. I am willing to cooperate fully to restore access to these accounts. Please reach out to me promptly. My name is Christina S. (Stephens), born on 11/05/[redacted].

My friend Suzette Edenfield had her Facebook account hacked on September 8, [redacted] after interacting with an ad on a local online yardsale site. The hacker changed the associated email, making it challenging for her to regain control. Despite creating a new account to contact Facebook, she wishes to recover her original account for its connections. The hacker, posing as her, is scamming others through the profile. I've been warning people responding to the ad, but the hacker still has access. Suzette sent her ID to Facebook to verify her identity. She desires her original account back and has shared screenshots of her hacked account, the new one, and the recovery email screen. Please contact her at [redacted] or [redacted] for assistance.

There is a Facebook group called "English Labrador Retrievers" with an admin named Katie Dudek. Recently, a rule was established prohibiting owners of Dilute dogs from posting or discussing the topic. Despite this rule, after sharing a photo and story of my Dilute Labrador, I received positive feedback except from Tammy Keller Huffman. I reported her attack to Katie Dudek, who advised resolving the issue off-screen, but after attempting to contact Tammy, she made offensive remarks, resulting in my removal from the group. It became apparent that Katie and Tammy had a bias on the Dilute issue, disregarding the group's guidelines. Although I joined for enjoyment, it seems the group functions more as a platform for high-end show dog sales under the guise of pleasure. Their secretive sales practices are disappointing considering my involvement in shutting down puppy mills and supporting rescue efforts. If seeking a show-quality English Lab in the group, the responses may reveal their true intentions.

I want to report an incident involving an English Labrador Facebook group. There is a group called English Labrador Retrievers with an Admin named Katie Dudek. Recently, a disagreement arose regarding Dilute and Non-Dilute dogs, leading to a new rule banning discussions about Dilute dogs. When I shared a picture and story about my Dilute Labrador, I received positive feedback except from Tammy Keller Huffman, who violated the rule by attacking me. I reported this to Admin Katie Dudek, who asked us to discuss the matter privately. After contacting Tammy, I received disrespectful responses, and surprisingly, I was removed from the group despite following the rules. It seems the Admin and the offender favored each other's views on the Dilute issue. Although I joined the group for enjoyment, it appears to be a cover for high-end show dog sales, which I find disappointing considering my involvement in supporting rescues. The unethical sales practices conducted secretly are disgraceful for a group that should promote responsible breeding and ownership.

A couple of months ago, my husband's personal Facebook page got accidentally deleted, which was linked to our business account page. This left our business page without an administrator, and we have been unable to post updates or respond to customer messages ever since. I followed instructions to claim the page by creating my own account, but the option to claim it was not available, most likely because it had an existing administrator before the account was deleted. Our business page is @camillies.vitamealies. It is crucial for me to regain access and become the administrator as this page is essential for our business activities and customer communication. I attempted to merge the old page with a new one, but without admin access, it was not possible. Despite creating a new page, our customers continue to interact with the old one. I had to delete the new page because of this confusion. Your prompt assistance in restoring my access to the original page would be greatly appreciated. Thank you. Sincerely, Camille R., Camillies vita-mealies, www.vita-mealie.com

I require assistance regarding an issue with a Facebook Page. I am assisting the widow of artist George Rauch in creating a page in his honor. However, we discovered that there is an existing inactive page under his name that is preventing us from using "Georg Rauch." We would like to have this dormant page released as the owner, Phyllis, is unaware of who created it initially. Any guidance or support on how to resolve this matter would be highly valued.

Hello Facebook, I'm in a difficult situation and urgently need assistance. I am seeking a refund of $[redacted].00, which comprises two separate payments of $[redacted].00 each. I made these payments on Marketplace through PayPal to Christina Coffmann for horse tack and saddles to replace items lost in a recent fire on our property caused by the Ranch wildfire. Unfortunately, the seller did not receive the payments via PayPal.me on Facebook Messenger and asked me to send the money through a different method. I promptly made the payments again using our regular PayPal account, and this time the seller acknowledged receiving the funds. I need this refund processed quickly and deposited back into my bank account. I am not concerned about any associated fees, just the prompt return of my $[redacted].00. The transaction numbers are as follows: 9B182316WU861094V 7F211574A[redacted]3 Thank you for your immediate attention to this matter.

I need to report a fake account linked to a person using fake names like Bettysweetivy and Betty Fikes on Facebook. The individual is identified as a transgender woman but is actually a Black male in his 50s. My partner contracted several STDs from him: Trichomoniasis, Herpes, BIV, and PID. On his Instagram account, he is pictured with a child, visibly displaying herpes sores on his face and lips, as well as other body parts. He has been harassing me via social media, creating fake accounts to stalk me. This behavior is alarming, and the individual should not be allowed to have Facebook or Instagram accounts due to his deceitful actions. It is concerning that he continues to deceive others about his true identity and poses a danger by not disclosing his health status. This individual needs to be banned from all social media platforms. He has a history of changing his names; his current Instagram handle is btaylo45, previously using the name Betty Fikes.

Hello Instagram, my account "KThiddencityking" was disabled 7 days ago. I am unsure why this happened as I've never received any prior warnings. My account means a lot to me, and I am willing to do whatever it takes to get it back. Could you please provide me with more information on why my account was disabled and how long it will remain disabled? Thank you for your assistance. Sincerely, Kurie T.

I am the Administrator of a group that was permanently deleted. I do not understand why this happened as we were not informed about the specific post or comment that violated Facebook standards. Before the deletion, I checked the Group Quality feature and no community standards were flagged. Our community, "Pomeranian UK," with over 5,[redacted] members, is a valuable resource for advice and information. We are committed to following Facebook guidelines, as stated in our rules section. If we were made aware of the issue, we would have removed the post or comment ourselves to keep the group active. We ask for the group to be restored, and we are willing to follow any instructions or guidelines provided. The group owner is "Zoe Louise," and the group name is "Pomeranians - UK - Advice - Breeding etc." Thank you.

I used to be a vocal conservative during the Bush administration, influenced by what I saw online, from violent comments to blocking issues when I voted for Trump. Despite trying to change and engage positively, I keep facing blocks and technical problems on the platform. I have reported these issues several times but have not received a satisfactory solution. When I try to delete my account, the system does not recognize any of my information, indicating a possible hack. For documentation purposes, I am requesting all my accounts to be deleted from the platform. I find it challenging to adhere to the guidelines and believe it's best for both parties to part ways. Thank you. - Kalvart T. (Doc T.)

My Facebook account has been disabled, and I cannot log in because someone has been hacking into it and changing the password. I keep receiving security emails from Facebook at my [redacted] email, but the recovery email they provided, [redacted], is outdated and not valid. My phone number, which was linked to my account last week, is now not registered, and Facebook won't accept my [redacted] email as valid for password reset. I'm stuck and unable to regain access to my account.

I am frustrated as this is the third time my account has been disabled. I have done nothing wrong; all I do is talk to my child on Messenger, play Coin Master, and participate in Coin Master groups. I reached level 76 after working hard to collect all the cards, then my account was disabled. Now, after reaching level 60 and acquiring numerous cards, my account has been disabled again. I need both mine and my son's dad's accounts reactivated so I can communicate with my daughter and not lose the time and money I invested in the Coin Master game. My email address is [redacted], and I use the name Patch Adams for safety reasons. You can email me regarding this issue.

I recently got a new phone and when trying to log in, I received a code via email to reset my password. After entering the code and resetting my password, I was prompted to enter another code. This time, I was supposed to receive a code via SMS but never did. Despite following the steps provided by Facebook help center, I am continuously redirected to the code entry page or encounter an error message stating that the page is broken or no longer exists.

I posted an ad on the marketplace, but it was removed without violating any policies listed such as selling prohibited items. As I was in the middle of appealing the decision, it abruptly stopped, and the ad was taken down halfway through. I noticed other service ads like tree services and carpet cleaning already listed, and I'm frustrated as I can't figure out who to contact about this issue or how to reach Facebook for assistance. My name is Janet Fetters and I would appreciate any help with this matter. Thank you.

I am having trouble accessing my Facebook account. The email associated with my account is inactive, so I cannot recover it. I have tried to recover my account using my cell phone number, but I do not remember the password. Additionally, the email linked to the phone number account is not receiving Facebook messages. I don't want to create a new account as many people are connected to my current one. It seems like my phone number and new email are linked to other accounts I can't access. I am extremely frustrated and considering leaving Facebook altogether. Can I speak with someone from Facebook for help or should I just delete my account?