Okay. So I'm not sure what is really going on with my Facebook. But I am completely loc...

GetHuman3554951's customer service issue with Facebook from September 2019

Help with my Facebook issue
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The issue in GetHuman3554951's own words
Okay. So I'm not sure what is really going on with my Facebook. But I am completely locked out of my profile. Like, I'm not sure what you guys can do. I do believe I need the email address on my account to be changed to *****@***.com .. Also the number needs to be added back so I can get a password change request. I can see my profile but it says none of my information, nunber, email, ect exist. But I have proof of countless email notifications from Facebook, and i can name friends. They will also tell you it's my Facebook. I know you guys are super busy, but if you could just help me get back in that would be amazing. I swear i can provide photo ID, a photo with a code, i mean anything. I don't wanna start a new Facebook, that would totally **** ! Just please help me, I'm logged out of my sims, and my family guy game. This is tough, i really want my Facebook back. I miss all the videos and stuff. My name is Tavia Carter btw. Please help me !! I'll be forever grateful.

GetHuman3554951 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3554951
Sep 13th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 662833 others
0 customers following this

Timeline

GetHuman3554951 started working on this issue
Sep 13th, 2019 6:19am
GetHuman3554951 indicated the issue is not fixed yet.
Sep 14th, 2019 7:26am
GetHuman3554951 indicated the issue is not fixed yet.
Sep 14th, 2019 10:53am
GetHuman3554951 indicated the issue is not fixed yet.
Sep 15th, 2019 5:22am
GetHuman3554951 indicated the issue is not fixed yet.
Sep 15th, 2019 6:20am