I'm having issues getting on my old Facebook account. Ive sent government ID. Ive chang...

GetHuman3518607's customer service issue with Facebook from September 2019

Help with my Facebook issue
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The issue in GetHuman3518607's own words
I'm having issues getting on my old Facebook account. Ive sent government ID. Ive changed my password. Tried got get the code texted to my phone and I don't receive anything. I've also tried doing the alternate way but I don't get the codes that way. I'm assuming that whoever has hacked my stuff is getting the information. I would like to get this resovled fast because I'm been told that whoever is doing this to me that they have some pictures and videos of me and are wanting to post it all over Facebook and letting my family and friends see them if I don't stop contacting a certain person. So I'm concerned that this is going to happen and effect my family. I would like someone to help me get back on this account soon so that I can delete it. I would like for this to happen soon. I have tried to chat with someone on the help site and was told I would hear from someone in *-* days. I have now been waiting for over a week. I wish that I can talk to someone on the phone who can help me. I would appreciate it

GetHuman3518607 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3518607
Sep 11th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 658746 others
0 customers following this

Timeline

GetHuman3518607 started working on this issue
Sep 11th, 2019 2:42am
GetHuman3518607 indicated the issue is not fixed yet.
Sep 11th, 2019 8:25am
GetHuman3518607 indicated the issue is not fixed yet.
Sep 12th, 2019 3:02am
GetHuman3518607 indicated the issue is not fixed yet.
Sep 12th, 2019 3:02am
GetHuman3518607 indicated the issue is not fixed yet.
Sep 12th, 2019 4:11am

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