Facebook Customer Service Issues

A stranger gained access to my inbox by using a hacked account that displayed my friends' names and photos, specifically [Sheerow Mungai]. This person proceeded to chat with me under the pretense of being my friend, even mentioning having a friend in IT who could assist in increasing likes on my Facebook page, [Clys Testy Cakes]. Falling for the ruse, I willingly shared my username and password. However, when I tried to log back into my account an hour later, I discovered that the credentials no longer worked. After contacting my friend [Sheerow Mungai], I learned that her account was also compromised. Now, the perpetrator has changed my username to "Rich Sugar Daddies Hub" and is messaging my friends, requesting money. My original username was [[redacted]], and my password was "wanjiku."

My account was disabled and deemed ineligible, even though I provided my verified ID (driver's license & PAN card copies) and my verified mobile number to Facebook. I have not posted any inappropriate pictures or hateful content publicly. I have been using my account since [redacted] and have stored over [redacted] rare pictures of me, my family, friends, and important details that are crucial to me. I am unsure why my account was disabled by Facebook. If I unintentionally violated any policies, I apologize and assure Facebook that it won't recur (but please inform me of the violation). I kindly request Facebook to reopen my disabled account so I can continue using this app that has become an integral part of my life. Thank you. - Devvart P.

Hello, my Facebook account has been disabled. I followed the steps to verify myself by providing my ID and address as requested in the settings. Despite verifying my information, my account has been disabled by Facebook for what they claim is a violation. I have always used Facebook without any issues and miss connecting with my friends. I am saddened by this situation and just want to regain access to my account. Thank you for your assistance.

Hello Facebook Support Team, I am reaching out regarding an issue with my Facebook Business Page R4U DENIM FACTORY that has been unpublished for violating Facebook guidelines. I have been attempting to post job listings for my business, but despite my efforts to follow the guidelines, my posts have been repeatedly unpublished. Even after carefully crafting my latest post to comply with the guidelines, it was still unpublished along with my business page. I kindly request that my Facebook Business Page R4U DENIM FACTORY be republished as my business heavily relies on the platform. I assure you that I will refrain from posting job listings in the future. As the legal owner of the brand R4U, I am willing to provide my registration documents if necessary. I have attached some screenshots for your reference, showing our efforts to remove any violating posts. Thank you in advance, KARAN SINGH

I lost my phone recently and missed the payment for my phone bill, causing me to lose the phone number associated with my Facebook account. Consequently, I no longer receive login codes or approvals sent to that number. Moreover, my email account linked to the phone is inaccessible, preventing me from accessing my original email account tied to my Facebook. I can provide an alternate email connected to my new phone and upload my government-issued ID as I did previously while trying to recover my Yahoo account without success. I am desperate to retrieve my account as it holds countless precious photos. The alternate email to reach me at is the one I created yesterday to contact my girlfriend. Thank you for your help on this matter.

My Facebook account seems to have been hacked. A few years back, I deactivated it and now when I try to log in, it's not recognizing my email and password. The email linked to the account is still accessible, and I have proof that it was used to open the account. I fear hackers may have accessed my account while it was deactivated and also might have compromised my Gmail. I am eager to retrieve my account as it holds many memories. Despite trying the support page and following the steps on Facebook's hacked account section, I have had no success. I have attached a copy of my driver's license for identification. I am willing to provide any necessary details or documents to confirm my identity and answer security questions. Please help me regain control of my account. You can contact me at my second email ([redacted]) or at +[redacted]4.

I seem to have encountered an issue with my Facebook account. It appears that my account was hacked while it was inactive, and the hacker has altered the login information and deactivated the account. Despite being able to view messages I previously sent, I am unable to send messages or access my profile. I deactivated the account a couple of years ago and now, in [redacted], I am trying to reactivate it, but I am facing difficulties with my email address and password. I have maintained access to the email linked to the account ([redacted]) and can provide evidence of its association with my Facebook account through past messages and updates. I suspect that my Gmail account may have also been compromised by the hacker, leading to the deletion of emails notifying me of these changes. I have diligently followed the recommended procedures on the support page and the steps outlined on the Facebook help center for hacked accounts without success. I am requesting assistance in reactivating my account and restoring control. I am willing to provide additional documents or information to verify my identity and address any security queries. I have submitted a copy of my driver's license as identification and can supply any other necessary details. I await your prompt response. Please contact me via my alternate email address, ([redacted]), or at +[redacted]40.

Hello, my account has been disabled, and I didn't do anything wrong. I opened it today, and it's already disabled! When I tried to request a review through the form, I provided my phone number +[redacted]98 and my name, Salar Zandieh. However, I received a message saying, "This email address does not belong to a disabled account." I used my phone number, not an email address, as I haven't added one to my Facebook account yet. Please assist me. I had another Facebook account with the email [redacted] a few years ago, which I am now trying to delete. I still have access to this email. Kindly send any necessary communication to [redacted] Thank you.

My personal account under the name "Dee Cee" (email [redacted]) was the admin of several pages, including my band, The Oscillation, which had over 10,[redacted] followers and 12 years of history. After being hacked/phished through a deceptive message supposedly from "Facebook admin" requiring urgent verification for The Oscillation page, my password was changed by the hacker. Subsequently, my account was permanently taken down, and the page was hijacked for advertising purposes by a company in Singapore. Despite creating new accounts, I've lost data, followers, and access via my phone. I seek assistance in restoring control of my old personal and band pages as I've encountered unhelpful support despite my past contributions through paid advertisements on Facebook. I appreciate any help in resolving this issue. Thank you, Demian Castellanos

Hello, I am seeking urgent assistance to address a recent issue I encountered. I inadvertently posted a video on my page that resulted in a 3-day ban on using Messenger or posting content. Due to the urgency, I am solely in need of access to Messenger, as elaborated below. Not being aware that the content was owned by someone else, as there were no watermarks present, I have reached out to your team moments ago. My primary request is to have my Messenger unblocked, as I am awaiting a crucial response for a job opportunity either today or tomorrow. I deeply regret my actions and sincerely apologize; had I known of the ownership, I would have refrained from posting it. I kindly ask for your understanding and assistance as I find myself in an unfortunate situation once again, facing a 3-day Facebook ban precisely when I am anticipating essential news. I appreciate your prompt attention to this matter and apologize for any inconvenience caused. I trust we can swiftly address and resolve this issue. Best regards, Hrustic Adel

I have a business account set up for our company on Facebook, but when I try to log in, it says it's being converted into a Page. I'm prompted to choose a user account to be the page admin, but I keep getting an error message. The error reads: "Could not add [redacted]08 as admin of [redacted][redacted]. The profile below will be the admin of your new Page: Andy Barnes." This situation has left both the original account and the new page inaccessible to us, making it impossible to use. Since the page URL contains our company name, it's frustrating. I need help setting an admin account for the page. The company account is "[redacted]" and the personal account I'm trying to add is "[redacted]" (this account). I would have opened a support ticket from the neontribe page account, but I can't log in due to this error.

Subject: Urgent Help Needed with Hacked Facebook Page Hello, I urgently need assistance with my hacked Facebook page. The page in question, www.facebook.com/NikhilSachdevaX1, has been compromised, and I have lost the administration rights. This happened after I was promised business growth through the Facebook Business Manager, and now my account has been taken over. Inappropriate content is being posted on the page, and my older posts are being deleted. The current page URL is www.facebook.com/xbd420, and I am unable to access my own page as an admin. It is a verified page by Facebook, and I am deeply troubled by the situation. Fans are reaching out to me about the concerning content being shared. As a public figure in India, I have faced many challenges, and I am seeking assistance to resolve this issue promptly. I am attaching some screenshots of messages from concerned fans. Your help in this matter is greatly appreciated. Thank you, Nikhil Sachdeva

My account is still disabled and there seems to be confusion with the identity associated with it. The name on my account was changed to "Leo TB" though I am Paul Pigza. I have had this account for 10 years and it reflects my family name, Pigza. I believe my account belongs to me, not to "Leo TB" from Singapore. It's concerning that my son's picture is displayed as mine, further indicating the mix-up. Additionally, there may be other accounts under the name Paul Pigza, belonging to my deceased son and my grandson, who have their own unique accounts. I am trying to resolve this issue promptly.

Hello, my name is Nosnittap Nhoj. I have had to change my name for safety reasons due to an ex-partner being convicted of domestic violence. Please contact me urgently at [redacted] I am having difficulty reaching you through other means. Thank you.

I believe my original Facebook account was hacked, and now I'm unable to access it. My name is Laura Thompson, and I tried to recover my account by following instructions from someone who asked me to get a stem card. Unfortunately, the contact number I was given, [redacted], along with two extensions, [redacted] and [redacted], seems to be invalid. I'm frustrated by this situation and urgently want my Facebook account back. I fell victim to a scam where individuals claimed to be Facebook representatives and convinced me to pay $5,[redacted] after falsely informing me that I had won a lottery. This led to my account being locked. I'm also locked out of my Google account due to the same issue. Please reach out to me promptly. Thank you for your assistance, have a great day.

My father, William S., had a Facebook account that I set up using my email. He passed away in April [redacted], and I've forgotten his password, now locked out. As my picture is on my ID, I can't secure his account. I keep receiving notifications on my email from his account. Despite trying to unfriend his contacts and secure the account, I'm unable to access it or make it searchable. I aim to delete this account. If unsuccessful, changing my email may be the only solution to stop these notifications.

I've encountered persistent issues with Facebook disabling my account multiple times in the past few months. This problem started when I created an Instagram business page, which required me to establish a new Facebook account for business purposes. The trouble began after around 2 days when Facebook suddenly locked me out and requested a photo for identity verification. Within a day or two, my account was disabled without any clear explanation or guidance. Despite submitting a valid photo ID for address verification, I received no response. Attempting to use different email addresses resulted in the same outcome repeatedly. I am unsure why my account keeps getting disabled, as I am using my real name and verified phone number. Having a functional Facebook account is crucial for me to advertise and promote my Instagram page. I am seeking assistance to resolve this ongoing issue efficiently. Regards, Adam

Hello Facebook team, I am reaching out to request assistance in recovering my old Facebook account associated with <[redacted]>. Currently, all three of my Facebook accounts have been disabled, making it difficult for me to create another one since my mobile number was linked to these accounts. This situation has caused me significant stress, especially because I utilize my Facebook profile for selling various products as an online seller. I believe my accounts were disabled due to having multiple profiles, and I have already submitted my valid ID multiple times in hopes of expediting the account recovery process. Additionally, I am willing to cease any posts related to selling products on my account once it is restored. Furthermore, I kindly request deactivation of the other two accounts associated with my profile. I appreciate your prompt attention to this matter and look forward to your quick response. Thank you for your help, and I wish you a pleasant day.

My Facebook account has been under the name Debbie Wood Broadus for nearly 9 years. I recently had my account disabled without a clear explanation. Even after submitting my driver's license, which is issued under Debora Wood Loudermilk, I have not received any resolution. Although I updated my name on Facebook after marrying my husband Ricky Broadus, I did not legally change my name due to my business, Kandy Kane Learning Center, also on Facebook. Despite being the administrator of my business account, I am unable to access it to post updates for parents. It has been a week with no response or explanation from Facebook. I urgently need assistance with this issue. My contact information is [redacted], and I have already provided my license under Debora Wood Loudermilk. Please help me rectify this promptly. You can reach me at [redacted] or [redacted]

I am seeking assistance regarding Facebook Marketplace. I tried to list a Mobility chair, but it was disallowed without explanation, despite seeing similar listings in my area. It is confusing why my listing was rejected while others are allowed. I would appreciate help understanding this situation. Thank you, Karen Ann Kennedy.