I didn't use Facebook for *-* years. I reset my password and tried to log in. The next...

GetHuman3540818's Recover Disabled Account issue with Facebook from September 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3540818 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3540818's own words
I didn't use Facebook for *-* years. I reset my password and tried to log in. The next step that appears is the window with the following text:**Recent activity may have affected your account's security, so we've locked it. We'll walk you through a few steps to confirm your identity and help you access your account. ** Choose a security check** Do a security check** Review recent login attempt**The only button that I can click is "Continue" which leads to:*Identity Not Confirmed*We currently can't verify your identity. Please try again later.**I tried "Submitting ID" with the picture of my ID but after I uploaded it and clicked on send it says:*"This email address does not belong to a disabled account*This email address you entered does not belong to a disabled account. You may only appeal a disabled account from this contact form."**How can I fix the problem? Thank you

GetHuman3540818 did not yet indicate what Facebook should do to make this right.

How GetHuman3540818 fixed the problem

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Facebook

Recover Disabled Account issue
Reported by GetHuman3540818
Sep 5th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 649905 others
0 customers following this

Timeline

GetHuman3540818 started working on this issue
Sep 5th, 2019 10:15pm

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