My account was hacked a few week ago, while I had my account deactivated. I activated m...

GetHuman-em_mcevo's Can't Receive Code to Reset issue with Facebook from August 2019

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The issue in GetHuman-em_mcevo's own words
My account was hacked a few week ago, while I had my account deactivated. I activated my account and then changed my password. When looking into my account details, I noted that there were three devices accessing my account during that day, when I had only used my phone. I logged out of all devices and deactivated my account again.**I then went to use Messenger the following day and needed to update my account password. When I did this, I saw a screen that stated I needed to confirm my identity. I requested that I be sent a * digit code to do this, but every time I pressed the button for the code, I never received one. I have tried using my laptop and iphone to confirm codes etc, but nothing is working. The mobile number it states on the screen is correct. *I have also tried to confirm my identity on my laptop, but it doesn't acknowledge me either. *I have reset my password a number of times and still can not get it to work. *Anyway help with this would be appreciated. **Regards*Emma

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Can't Receive Code to Reset issue
Reported by GetHuman-em_mcevo
Aug 23rd, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 626553 others
0 customers following this

Timeline

GetHuman-em_mcevo started working on this issue
Aug 23rd, 2019 12:04pm
GetHuman-em_mcevo indicated the issue is not fixed yet.
Aug 23rd, 2019 11:39pm