both email and phone number are not working to confirm my identity to access my facebook acount.
GetHuman-epinojoa's Recover Disabled Account issue with Facebook from August 2019
Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-epinojoa's own words
Hello there,**My name is Joash Christopher Epino. I need help because I am having a problem confirming my identity to access my facebook acount. **My primary yahoo email, *****@***.com, I have been using for my facebook acount was already deleted by yahoo, so it is impossible for me to confirm my identity using that email. Also, the secondary email, *****@***.com, is not working as well. Since I'm in an overseas work right now, I don't have any access on all of my phone numbers to confirm my identity as well. Is there any other way to retrieve my facebook acount ?**This all happened because someone has been trying to hack my acount by guessing and changing my password. It happened twice around this month.
It would be great to recover my facebook acount than creating a new one.
I have an issue with Facebook too
How GetHuman-epinojoa fixed the problem
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