I've had repeated trouble with Facebook's blocking algorithm since late last year into...

GetHuman3375176's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman3375176's own words
I've had repeated trouble with Facebook's blocking algorithm since late last year into early this year and it looks like the issue came back in brutal style and frankly, I've had it.*I was posting as usual on the weekend, like I do daily, and I suddenly saw that I can't click like on a post. My first thought was "again?" and I tried to message a friend. the Messenger said I wasn't allowed to do that in red text.*So I tried posting, knowing what was coming. It said I was blocked for * days. When I checked the post that got me blocked, it was a trailer for a movie called The Hunt and the grounds were that the picture contained nudity.*I watched the trailer before posting and the thumbnail has a living woman's headshot with a bar in her mouth to prevent screaming. In no way does it contain nudity.*I had the same thing happen earlier in the year when i commented with a Facebook-allowed gif of Marvel's Elektra's clothed back and I got blocked for nudity.*The frustration reaches a new height when I click to have it re-examined and, less than a minute later, a message comes back that it was denied. It seems that the re-examination is done by the same computer that blocks you. There's no-one working there.*And the kicker is, when you try to send them a message that their system is in error, the block covers that, too. Their whole system and all processes are automated and there's no-one to talk to to get these codes off me.*There's no-one to send the appeals to when the algorithms is wrong. Someone needs to get in touch with them about this.

GetHuman3375176 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3375176
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 593450 others
0 customers following this
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Timeline

GetHuman3375176 started working on this issue
Aug 5th, 2019 11:20pm
GetHuman3375176 shared this issue with followers on Twitter
Aug 5th, 2019 11:20pm