Hello my daughter has an Instagram account that has become in operable and won’t let he...

GetHuman-saisaig's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-saisaig may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-saisaig's own words
Hello my daughter has an Instagram account that has become in operable and won’t let her in to either change her password or delete the account I’m thinking it has been hacked. There is no communication with Instagram we’re having a really tough time and I need some help immediately please hello my daughter has an Instagram account that has become in operable and won’t let her in to either change her password or delete the account I’m thinking it has been hacked. There is no communication with Instagram we’re having a really tough time and I need some help immediately please. Please also note that she can’t even create a new account because it says that her email is already in use which is true with the old account. She is a child and she only has one email that she is allowed to use. Please please find it in your heart to help us. You can also contact me at *****@***.com

GetHuman-saisaig did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-saisaig
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 592569 others
0 customers following this

Timeline

GetHuman-saisaig started working on this issue
Aug 5th, 2019 3:09pm
GetHuman-saisaig indicated the issue is not fixed yet.
Aug 5th, 2019 10:49pm

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