My friend is a computer novice and he has had a Facebook account for several years. For...

GetHuman-raleksan's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-raleksan's own words
Enable a disabled account ... My friend is a computer novice and he has had a Facebook account for several years. For some reason, his account has been deactivated. He has probably mistyped the password several times, and along the way, the account has been disabled along With the mobile phone number associated with it.*Some other (also novice) friends have also tried to help him out - and along the way, there have been created numerous New Facebook accounts in his name, Associated With several newly created email addresses.**Of course, this must look suspicious, and may also be amongst the reasons for having a hard time enabling his account again.**The main issue now is that the account his phone number is Associated With is diabled, so that when creating a New account, he is not able to use his own phone number for verification. And again, he has tried using other people's phone numbers, making the Whole situation even more suspicious.**Now he has come to me for help With un-tangeling the situation. My conclusion so far is that as long as his phone number has been "banned", there is not much I can do. I have tried to create a New account, but all that happens is that he can get in for a short time, and then, when logging in, he is asked to provide his phone number for extra password safety, and then HIS number comes up as invalid...and when trying to use another number, this is probably concidered so suspicious that he is asked to upload a Picture. **How can we get out of this mess? Is there a way to release his phone number? Or reactivate his original account?**The only issue I see With releasing his original account is that he does not know which email address it is linked With. And he problably neither does have his password for this account for verification.**If you have a chance getting in touch With me, I will provide you With his phone number and some of the email addresses he has previously used for his New accounts. **I will also do my best to prove that I am one of his friends that he trusts.**Thanks in advanced for Your help,

GetHuman-raleksan did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-raleksan
Aug 4th, 2019 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 590959 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-raleksan started working on this issue
Aug 4th, 2019 3:35pm
GetHuman-raleksan confirmed the issue is fixed. Hooray!
Aug 4th, 2019 3:36pm

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