In April of ****, I know over a year ago lost access to her Yahoo account due to it bei...

GetHuman3366625's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3366625 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3366625's own words
In April of ****, I know over a year ago lost access to her Yahoo account due to it being hacked. We were unsuccessful with having Yahoo help us gain access back to it. We also were obviously unsuccessful with Facebook gain access to her Facebook account because she did not have her cell phone number or a backup email registered with her Facebook account in order for us to reset the password. anyway we would like to get that account somehow any way possible we do not have access to the account still but is there anyway we can verify her identity all the pictures she has on there of our wedding son being born just everything, there has to be a way for us to verify it's her account. *Anyway here's a little bit of the info.******@***.com*Her maiden name: Kelsey Ann Drake*Married Name Kelsey Ann Kraft*Husband name: Justin Lee Kraft*Son's name: Ryker Arnold Kraft*DoB ***********hair stylist at Avalon Hair salon*Lives in Burlington, Ks*From Topeka KS*I don't know we can go on and on whatever we need to do please get back with us as soon as possible thank you.

GetHuman3366625 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3366625
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 590857 others
0 customers following this


GetHuman3366625 started working on this issue
Aug 4th, 2019 2:38pm

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