Someone hacked into my facebook and messanger and completely took it over! A male, clai...

GetHuman3365712's customer service issue with Facebook from August 2019

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The issue in GetHuman3365712's own words
Someone hacked into my facebook and messanger and completely took it over! A male, claiming they are from turkey. Speaks arabic, they changed the writing into arabic. They had changed the password, mobile number, the email associated for my account, changed the profile and cover picture, they posted pictures of themselves and they had changed all of my personal info. I had now reported it, which facebook had disabled my account. But i desperately want my account back up, i have had it for ** years. My whole life of growing up and my kids have been posted on that account. Even if i do get my page back up theres no way for me to get back in* The email and password are changed from this person. This person that hacked it will recieve the new emails instead of me. I also sent in my personal ID pictures and info. My email associated with my account says it has never been in the system but now instead its that other persons. Their email is HLAQ****@GMAIL.COM IS NOT MY EMAIL THAT IS APART OF MY ACCOUNT! MY EMAIL IS ANGEL.FACE.CUTIE@GMAIL.COM PLEASE PLEASE PLEASE HELP ME!! I JUST WANT MY ACCOUNT BACK! :( Can i get my account back?!?!?And if so, how!?! Can you do anything to help me?!?!?!?!

GetHuman3365712 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3365712
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 590409 others
0 customers following this

Timeline

GetHuman3365712 started working on this issue
Aug 4th, 2019 7:54am