My account is hidden until I can confirm my identity...but I am in a 'catch **' situati...

GetHuman3363640's customer service issue with Facebook from August 2019

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The issue in GetHuman3363640's own words
My account is hidden until I can confirm my identity...but I am in a 'catch **' situation. There are two options to confirm my identity: *) text a confirmation code to my personal cell phone. *) confirm on a previously used device. I don't have access to the phone number my Facebook account is associated with, and I usually only use Facebook on my cell phone.**In October I left to serve a religious mission for ** months. The way our mission phone system works, we use our personal cell phones, and for each geographical area there is a designated Sim card we use with our personal device while we are serving in that specific area. When we leave one area, we leave the Sim card for the next missionaries to use. (We do this so that the phone number we give out to people in the area always stays the same) *Because of this, I cancelled my personal cell phone plan * months ago. I can't confirm with that phone number because I am not going to activate it until I go home in May of next year. *I would like to use my Facebook before then :)**Somehow with all of this identity confirmation business I was still able to change my password??*Not sure how. **Please approve my login, and*or reach out to me so I can confirm my identity. **Thank you!!

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Facebook

Customer service issue
Reported by GetHuman3363640
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 589642 others
0 customers following this

Timeline

GetHuman3363640 started working on this issue
Aug 3rd, 2019 7:12pm