My name is Julie Macdonald and I have had two of my Facebook accounts hacked in the las...

GetHuman3364457's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3364457 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3364457's own words
My name is Julie Macdonald and I have had two of my Facebook accounts hacked in the last ** hours.*My * emails are as follows:******@***.com******@***.com* A friend of mine on Facebook. Her name is Alison Whellband sent me from a company or individual calling themselves Simpson Owen saying I had won £***,***. Without thinking opened the link. Sensing it was scam logged out immediately only to find my Facebook account had been hacked. Set a new account with a different email address only to be informed by various friends that I was sending messages via messenger even though I wasn't on my phone at the times of the messages. They were between sent **.** - **.** hours on Saturday * August ****.They were being sent via somebody else, not me, claiming to be me. I have tried to terminate both accounts but have been shut out of both by the hacker.*Please respond to my son's email address because of mine being no in my control

GetHuman3364457 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3364457
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 589917 others
0 customers following this


GetHuman3364457 started working on this issue
Aug 3rd, 2019 10:38pm

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