hello good day! i just want to inform facebook that my account got hacked and i did not...

GetHuman-jojiedic's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
Before contacting them, items GetHuman-jojiedic may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jojiedic's own words
hello good day! i just want to inform facebook that my account got hacked and i did not request these changes to be made for my account. based on the obvious details, i am from cebu city philippines and i think the one who hacked my account is from vietnam. please help me on this because this has become an inconvenience already for me and i've lost a lot of precious memories because of this incident. i also strongly believe that for some reason the hacker, no matter how much changes i make on this gmail account is able to gain access or something because he is just minutes away from every attempt of mine to retrieve my account. please please help me. feel free to reply as well to my other gmail account which is *****@***.com since there i think it is still safe. i can provide necessary documents if needed and it is also visible on the account, though name and location already changed, friends that i can contact of whom are mostly from cebu(ofcourse), my posts of which i usually add my location when i check in that it's somewhere in cebu. i just don't find it logical for the accounts name to be vietnamese already and location changed initially to somewhere in vietnam then changed again to a different country. primary photo also changed to a video with a pic of an asian girl not me. what's interesting is hacker kept most of my cover photos which are photos of emma stone. feel free to also reach me through my boyfriend's facebook account which is joshua ninofranco dichos.PLEASE HELP ME.

GetHuman-jojiedic did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-jojiedic
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 589411 others
0 customers following this

Timeline

GetHuman-jojiedic started working on this issue
Aug 3rd, 2019 5:00pm
GetHuman-jojiedic shared this issue with your circles on Google+
Aug 3rd, 2019 5:00pm

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