My account was hacked recently - and ads wee placed on my business FB page. Facebook ad...

GetHuman3272720's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
Before contacting them, items GetHuman3272720 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3272720's own words
My account was hacked recently - and ads wee placed on my business FB page. Facebook addressed the issue and everything was fine, however, I then got the following message "someone might have logged into your account" and I needed to verify my identity. **I have named my friends by their pictures and accurately chosen recent comments however everytime, I get the error message that my identity cannot be verified or that the "service is unavailable and to try again later"**I have tried to log in using my phone and computer using Chrome and Incognito, Firefox and IE. I have cleared caches, history, restarted and still get the same error messages. **I have attempted to contact Facebook and get no responses. **This has been ongoing for a week. I run a business and FB is one of our biggest sources for marketing and I am unable to work because of this. Please help.

GetHuman3272720 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3272720
Jul 19th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 563744 others
0 customers following this

Timeline

GetHuman3272720 started working on this issue
Jul 19th, 2019 2:59am
GetHuman3272720 shared this issue with friends on Facebook
Jul 19th, 2019 3:01am
GetHuman3272720 indicated the issue is not fixed yet.
Jul 19th, 2019 3:52pm
GetHuman3272720 indicated the issue is not fixed yet.
Jul 20th, 2019 3:36am
GetHuman3272720 indicated the issue is not fixed yet.
Jul 20th, 2019 3:26pm
GetHuman3272720 indicated the issue is not fixed yet.
Jul 21st, 2019 6:56pm
GetHuman3272720 indicated the issue is not fixed yet.
Jul 22nd, 2019 3:09am
GetHuman3272720 indicated the issue is not fixed yet.
Jul 22nd, 2019 3:48am