Please help me my phone wiped logging me out of my account I've been unable to access i...

GetHuman3248523's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3248523 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3248523's own words
Please help me my phone wiped logging me out of my account I've been unable to access it since using my password so fear it has been hacked, I've tried to regain the account via the email which it is registered too both of which I have had for over ten years. As you can see Microsoft are saying my email no longer exists so it's physically impossible to reset through this I have opened a case with them but It is causing me severe anxiety my Facebook is full of ten years worth or pictures and memories of my child and deceased relatives that I have lost over night, I really want to sort this and move it over to a more recent email I have access too please what else can I do it is keeping me up at night something I have used daily for almost ** years just taken away please get back to me. My account is Chloe L Walters. The email account it is registered to is *****@***.com but as I said it apparently no longer exists I'm really at a loss. You can contact me on C*****@***.com I'm happy to do any other security checks etc thank you.

GetHuman3248523 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3248523
Jul 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 557689 others
0 customers following this


GetHuman3248523 started working on this issue
Jul 15th, 2019 8:47am

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