It seems someone has hacked my account this morning and it is not allowing me to log in...

GetHuman3238153's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3238153 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3238153's own words
It seems someone has hacked my account this morning and it is not allowing me to log in using my phone number like I usually use. It says that it doesn't match any account on file but I have had the same account with that number on it for over ** years. It is like my account info has disappeared but my account is still popping up like it is active. I tried "forgot password" and it sent an email to my old email account. I updated that email a couple of years ago so I have no idea why it is trying to send to the old email that I no longer have access to. I am not sure how to go about getting my account back but I would really like to be able to access that account if at all possible. It has all the pictures of my daughter and me and my fianc* on it. All of my memories will be gone and I would really like to keep those. I have made a new account trying to contact someone about this and there doesn't seem to be much of a support contact on the actual Facebook website. Please let me know what can be done. Thank you.

GetHuman3238153 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3238153
Jul 12th, 2019 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 554974 others
0 customers following this


GetHuman3238153 started working on this issue
Jul 12th, 2019 7:26pm
GetHuman3238153 indicated the issue is not fixed yet.
Jul 13th, 2019 10:20pm