We made an ad back in February for facebook and after getting some disapprovals we had...

GetHuman-gvolve's Recover Disabled Account issue with Facebook from July 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-gvolve's own words
We made an ad back in February for facebook and after getting some disapprovals we had them help us get it right. Since then we have run the exact same advertisement hundreds of times and on a daily basis with not one disapproval. **On June **th we received a message that our business manager account had been disabled. We haven't changed anything and we tried to appeal but keep getting the same cookie cutter answer. **We then opened a new business manager and ad account and also got the same post id approved many times until about a week later. This time they said our ad account was disabled only and not the business manager. THe reason was because of the ad which we already had appealed in March. We have never had this ad disapproved since then and they are just shutting down accounts without any warning. We just want to understand what is going on here. We trust that Facebook know what they are doing but it seems there is something not right. We have all the tickets and screenshots to prove this.

GetHuman-gvolve did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-gvolve
Jul 7th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 547918 others
0 customers following this

Timeline

GetHuman-gvolve started working on this issue
Jul 7th, 2019 4:44pm
GetHuman-gvolve indicated the issue is not fixed yet.
Jul 7th, 2019 4:45pm
GetHuman-gvolve indicated the issue is not fixed yet.
Jul 7th, 2019 4:45pm
GetHuman-gvolve indicated the issue is not fixed yet.
Jul 7th, 2019 4:46pm
GetHuman-gvolve indicated the issue is not fixed yet.
Jul 7th, 2019 4:47pm