Dear Facebook,* Yesterday…without any warning, you stole my life away. You asked me...

GetHuman-sketchen's Recover Hacked Account issue with Facebook from May 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-sketchen's own words
Dear Facebook,* Yesterday…without any warning, you stole my life away. You asked me for I.D and then shut down my account.** This is totally unacceptable. You did not give me any time to warn my friends or retrieve my data or photos or my friends information.** I am currently recovering from a bus accident and dealing with Trauma and P.T.S.D. After many months of being stuck in the middle of nowhere convalescing, I am now in Brighton visiting my friends and starting to feel good about myself. However, during the final week where I want to say goodbye to my friends, You have taken away my ability to connect with those friends. You have also taken away all the wonderful photos and messages I have received that have made me feel better about myself. You have also taken my Data and my support system when I am up in the back of beyond.* I also have * pages that I use which I can no longer get to. Sgt. Sketch( my D.J page) and Bespoke Spike (My creative page)....I am also admin for The Glitterfish group and cannot post on there. You have also affected my instagram and any linked media. I really need you to realise that you have affected my life and in a massive way and it is unacceptable to do such a thing without warning. * As I am not at home….the only thing that I had with me was a reference form my landlord which was stored on my computer. I have sent this across, however, I am please asking you to unlock my account straight away, even if the reference is not enough. I would like to be given time to say goodbye to my friends and retrieve my data ,delete my business pages and unlink my other media accounts.*Thank you,*Spike Sketch*P.S.The issue is in progress but I just keep getting automated emails and no-one is actually helping me
GetHuman-sketchen did not yet indicate what Facebook should do to make this right.
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Recover Hacked Account issue
Reported by GetHuman-sketchen
May 22nd, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 491630 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-sketchen started working on this issue
May 22nd 9:15am