My Facebook account was hacked from Singapore last night at approximately *:**am this m...

GetHuman2962658's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman2962658 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2962658's own words
My Facebook account was hacked from Singapore last night at approximately *:**am this morining (according to my notifications on my mobile phone as it is always logged in via Facebook App).**The email to the Facebook account is *****@***.com but unfortunately as the account is many years old i dont remember the password to the email. I referred it to my currant email being *****@***.com but the verification details I provided wasnt satisfactory. In fairness there wasnt enough security questions on there which i could provide much more information proving it is my account. i have a lot of memories and photos that i will not be able to retrieve and will be very unimpressed if i cannot get my account back and i will have to take it further. the mobile to the account is also my previous phone number as i have had it changed in the past to a new one. please email me back because i need to get this sorted asap. **it is also linked to messenger which is still logged in and i am still recieving messages which can be used as prove to being my account, but i just cant send anything...**photos of this would be sufficient evidence as you need to be logged into facebook to access messenger.**i can also list over ** friends i have on facebook, send a list of the people i talk to aswell on messenger as proof.
GetHuman2962658 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2962658
May 21st, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 491162 others
0 customers following this
Timeline
GetHuman2962658 started working on this issue
May 21st 11:52pm
GetHuman2962658 indicated the issue is not fixed yet.
May 25th 2:12am