So my wife had a facebook account that she was using in South Korea, username...

GetHuman-jhchung's customer service issue with Facebook from May 2019

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The issue in GetHuman-jhchung's own words
So my wife had a facebook account that she was using in South Korea, username:*****@***.com, she didn't use her account for a few years but her friends told her that her account was being used. So she login to her account and changed her password and try to delete the account because she was not happy with the fact that someone has hacked and used her account. However, the hacker found a way to recover the account and change the name of thw profile and started using the account like it was her own. This person is from Vietnam, we know this because my wife's friends can see my wife's account with Vietnamese characters*language and vietnamese friends that were added to the account. Please just hurry and delete the account for us we are very stressed out about this.

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Customer service issue
Reported by GetHuman-jhchung
May 21st, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 491146 others
0 customers following this

Timeline

GetHuman-jhchung started working on this issue
May 21st, 2019 11:36pm
GetHuman-jhchung indicated the issue is not fixed yet.
May 22nd, 2019 3:48am
GetHuman-jhchung indicated the issue is not fixed yet.
May 23rd, 2019 1:25am
GetHuman-jhchung indicated the issue is not fixed yet.
May 23rd, 2019 1:27am
GetHuman-jhchung indicated the issue is not fixed yet.
May 23rd, 2019 1:27am
GetHuman-jhchung indicated the issue is not fixed yet.
May 23rd, 2019 1:27am
GetHuman-jhchung indicated the issue is not fixed yet.
May 24th, 2019 11:45pm