Hi there, I reset my Facebook password the other week. Facebook took me to a page askin...

GetHuman-aashpole's Can't Receive Code to Reset issue with Facebook from May 2019

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The issue in GetHuman-aashpole's own words
Hi there, I reset my Facebook password the other week. Facebook took me to a page asking for two factor authentication. I don’t have the mobile phone number linked to my account anymore so I cannot receive the text message with the code to authenticate my account. I also do not know the code on my account page which it was asking for. There is no other way to authenticate my account and I am now unable to login until I have done this. I have been in touch and no one is able to help me, despite sending through my ID multiple times. I need someone to change my phone number so I can authenticate my account. Or I need my personalised code on my account which Facebook asks for. Ironically, you have to login to get this code so obviously I don’t have it. I need help! Thank you, Abby Ashpole

GetHuman-aashpole did not yet indicate what Facebook should do to make this right.

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Can't Receive Code to Reset issue
Reported by GetHuman-aashpole
May 19th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 488201 others
0 customers following this

Timeline

GetHuman-aashpole started working on this issue
May 19th, 2019 9:31pm

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