I need the assistance to regain access to my Facebook account which I haven’t been able to since ********* because I’m constantly being asked to input a log in code. At first, I was supposed to receive an SMS with the code but it never came and later they asked me to generate it with my Authenticator App but here is the case I don’t recall signing up for that. I changed my password because I realized my Facebook account has been compromised and now I can no longer gain access to my own account which I created years ago. Now I need assistance on how to either get a log in code to access the account again or the feature should just be disabled so I will not be required to enter any login code or authentication code.

GetHuman2950311's customer service issue with Facebook from May 2019

6 views | 488093 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2950311 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2950311 can let us know if they help or not.
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The issue in GetHuman2950311's own words
I was trying to login into my Facebook account ... Hi, I changed my password for my account with name Gifty Asare Flinstone on ******** due to the fact that, I noticed my account was being shared with me and since then when try logging in, I am requested to input a login code which I don’t remember ever activating that feature. **I am being told I am going to receive an SMS with the login code which I never receive or I should generate one with my authentication app.**I have tried everything possible from sending emails and using the Facebook help portal to enable me gain access to my account again.**Please I will like that authentication code log in feature to be disabled on my account so I can just use my password and email address to access my Facebook account.**I’m in dire need of assistance**And I am ever ready to provide proof if the need be that I am indeed the owner of my Facebook account if I am required to**Thank you***Regards,*Gifty.
I realized it kept asking me to input my log in code and this is the first cos I never log out from facebook on my device I just close the page.
I want to be given the log in codes or the feature where I will have to type any login code should be disabled.
I have had this Facebook account since around **** so i have a strong attachment to it
I have tried to contact Facebook, I have even uninstalled the Facebook App and installed again, tried accessing it with different web browsers but to no avail
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Facebook service
Customer service issue
Reported by GetHuman2950311
May 19th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 488093 others
0 customers following this


GetHuman2950311 started working on this issue
May 19th, 2019 7:31pm
GetHuman2950311 shared this issue with others over email
May 19th, 2019 7:32pm
GetHuman2950311 indicated the issue is not fixed yet.
May 20th, 2019 12:01am
GetHuman2950311 indicated the issue is not fixed yet.
May 20th, 2019 12:15am
GetHuman2950311 indicated the issue is not fixed yet.
May 21st, 2019 3:47pm

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