I need the assistance to regain access to my Facebook account which I haven’t been able to since ********* because I’m constantly being asked to input a log in code. At first, I was supposed to receive an SMS with the code but it never came and later they asked me to generate it with my Authenticator App but here is the case I don’t recall signing up for that. I changed my password because I realized my Facebook account has been compromised and now I can no longer gain access to my own account which I created years ago. Now I need assistance on how to either get a log in code to access the account again or the feature should just be disabled so I will not be required to enter any login code or authentication code.

GetHuman2950311's customer service issue with Facebook from May 2019

6 views | 488093 similar | 0 following
Help with my Facebook issue
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The issue in GetHuman2950311's own words
I was trying to login into my Facebook account ... Hi, I changed my password for my account with name Gifty Asare Flinstone on ******** due to the fact that, I noticed my account was being shared with me and since then when try logging in, I am requested to input a login code which I don’t remember ever activating that feature. **I am being told I am going to receive an SMS with the login code which I never receive or I should generate one with my authentication app.**I have tried everything possible from sending emails and using the Facebook help portal to enable me gain access to my account again.**Please I will like that authentication code log in feature to be disabled on my account so I can just use my password and email address to access my Facebook account.**I’m in dire need of assistance**And I am ever ready to provide proof if the need be that I am indeed the owner of my Facebook account if I am required to**Thank you***Regards,*Gifty.
I realized it kept asking me to input my log in code and this is the first cos I never log out from facebook on my device I just close the page.
I want to be given the log in codes or the feature where I will have to type any login code should be disabled.
I have had this Facebook account since around **** so i have a strong attachment to it
I have tried to contact Facebook, I have even uninstalled the Facebook App and installed again, tried accessing it with different web browsers but to no avail
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Facebook

Facebook service
Customer service issue
Reported by GetHuman2950311
May 19th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 488093 others
0 customers following this

Timeline

GetHuman2950311 started working on this issue
May 19th, 2019 7:31pm
GetHuman2950311 shared this issue with others over email
May 19th, 2019 7:32pm
GetHuman2950311 indicated the issue is not fixed yet.
May 20th, 2019 12:01am
GetHuman2950311 indicated the issue is not fixed yet.
May 20th, 2019 12:15am
GetHuman2950311 indicated the issue is not fixed yet.
May 21st, 2019 3:47pm

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