I put * step verification on my account. I already had my * on the account, but I added...

GetHuman-nicooliv's customer service issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman-nicooliv's own words
I put * step verification on my account. I already had my * on the account, but I added my son's *as well. When I tried to log into my account, he didn't was to tell me the code. He was mad at me. I thought I could then just use my * instead. By then Fb had been sending text to his *, and I use duck duck go for a Brower and it's set to wipe info on exit. But that's the only Brower I had been using. I finally switched back to my number, changed my password, and was at the last step where it ask for a code from my fb account. Fb had logged me out of all my accounts and I use a tablet because I have a flip phone that only has talk and text. Since I couldn't get back in, they wanted me to send a pic with a code they had at the bottom of the help page when u send pics. I did that. I did everything they said but when I got to that, add the code from ur code generator, I was right back at *. I been trying to get in by repeating the steps, but I keep getting stuck in the code generator page. So last night I sent ANOTHER pic with a code from them, and I still haven't heard back from them. My face book was also linked to my verified Instagram account and I was posting my writing, now my messenger is also closed, so I can't talk to my fam, and friends. Inshallah I don't understand, I'd I knew the original * on the account, I explained that I can't log in from any other device, I've sent * pics. And they still won't let me in. Last night when I was trying to get in, a window popped open and ask for my info. It was opening another fb account with the same * as on my current account. We they opened that account, and I could see all my friends and fam in the ppl u my know list! I'm ** years old and have anxiety issues. This is making me I'll! F*f book logged me out of everything and knows I can't access a code generator! That's y I sent the *nd pic. Please help me to end this, it's been going on for days, and interfering with my writing career at a very crucial moment in my life. I just put in an application for a Master Class that will help to publish my work, they r going to be expecting me to join an Authors group page on fb, they made that mandatory! I gave them This fb book account. How is it going to look to them if I can't get into my own account. Hundreds of ppl r trying for the same opportunity. If I miss my window, they move on! Inshallah please don't make me miss my chance. Inshallah ty

GetHuman-nicooliv did not yet indicate what Facebook should do to make this right.

How GetHuman-nicooliv fixed the problem
I was sent to the same pg that was asking for the gen. Code. I checked I couldn't access my phone. Then was sent to the place where they ask u to either take a pic, pay for help, or send in a pic of ur ID. I sent my ID. Later the sent me an email link to get into my account. I took the time to explain how important it was to get back in. Inshallah
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Customer service issue
Reported by GetHuman-nicooliv
May 19th, 2019 - 2 years ago
Fixed
GetHuman-nicooliv shared how to fix
Seen by 3 customers so far
Similar issue to 487946 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-nicooliv started working on this issue
May 19th, 2019 5:45pm
GetHuman-nicooliv indicated the issue is not fixed yet.
May 19th, 2019 5:47pm
GetHuman-nicooliv indicated the issue is not fixed yet.
May 19th, 2019 5:47pm
GetHuman-nicooliv confirmed the issue is fixed. Hooray!
May 19th, 2019 10:14pm
GetHuman-nicooliv confirmed the issue is fixed. Hooray!
May 20th, 2019 3:22am