BRIAN WIGLEY** *****@***.com**** Recently I decided to change my broadband to...

GetHuman-bwigley's customer service issue with Facebook from May 2019

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The issue in GetHuman-bwigley's own words
BRIAN WIGLEY** *****@***.com**** Recently I decided to change my broadband to another company namely* SHELL ENERGY.** The company then followed up with E mails informing me about the change* over procedures.* As the time got closer to changeover I had not received any equipment and therefore* I had to get in touch with the company and I found out that the easiest way to * get in touch with there sight was to use FACEBOOK. M y wife has an account therefore * I tried that and because her name was not on the Shell account they could not help.** So my only option was to join FACEBOOK which I have never been involved with* but needs must, so I set up an account and got in touch with them, however a few days* later I needed to contact them again and in doing so I had forgoten the password I used* and several atempts failed, therefore I went through the procedure to change my password* in doing so I followed all the instruction give to me however one question was to send a* photograph, I could not find the web can one I had taken when setting up so I posted another* one of my photographs and for some reason this was not accepted and you disabled my acount* * Since then I have attempted to recover my account using the proccess through GETHUMAN* and I have sent you ID as the system says and I still cannot access my account.* Could you please *look into the matter.** Yours Sincerely** BRIAN WIGLEY

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Facebook

Customer service issue
Reported by GetHuman-bwigley
May 19th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 487844 others
0 customers following this

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GetHuman-bwigley started working on this issue
May 19th, 2019 4:15pm