Hi. My mums instagram account got hacked. Username was ‘the*school*food*project‘. My mu...

GetHuman-nedhendo's Recover Hacked Account issue with Facebook from May 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-nedhendo's own words
Hi. My mums instagram account got hacked. Username was ‘the*school*food*project‘. My mum has two emails requesting to change password and a verification number email. I have figured her email was hacked, but that has now been looked after.** I tried requesting for a change of password and help etc using email and phone number, when using sms, Instagram said the text sent, but I wouldn’t receive anything. Email wouldn’t even recognise as valid. When using whastapp as a way of recovery, i received a text. **It allowed me to change password to an account called ‘delletedaccountfjenekd’ which is not my mums, as I (her son) can still view her account on my phone, all the content is there and followers etc, but username is different and no contact details apart from bio. Username of that account is ‘porterite****va’. **What do I do? Instagrams help website is no match for this problem, and mum needs this account, as it is her business. Hope you can reply even suggesting who I can contact. **Regards, Ned.**PS, It may be worth to mention that the original email linked to the account was T*****@***.com

GetHuman-nedhendo did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-nedhendo
May 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 481909 others
0 customers following this


GetHuman-nedhendo started working on this issue
May 15th, 2019 12:05pm
GetHuman-nedhendo indicated the issue is not fixed yet.
May 19th, 2019 3:33am

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