Hi Facebook.**I have tried to contact you in every possible platform regarding my hijac...

GetHuman2912403's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman2912403 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2912403's own words
Hi Facebook.**I have tried to contact you in every possible platform regarding my hijacked Facebook account but I am not getting any help, from last year (****) May around the **th my phone was stolen and I have noted that almost a year later the thief is still using my phone and Facebook account without my consent, I have ever since tried to retrieve the Account without any success up to today, my Facebook name is: “Mphahlele Kabelo Vincent” and my Login email is: *****@***.com I had set for login approval codes to be active on my account and now I cannot access my Facebook any longer because I have lost access to that email as I have forgotten the password and cannot reset it as it requires a Blackberry phone to access this email address and I am no longer using a Blackberry phone, please assist me ASAP, contact me through this email "*****@***.com" and*or via mobile ************ or kindly assist in deactivating this security login approval codes… I have become desperate as the person using my account is harassing my Social Friends and tarnishing my reputation.

GetHuman2912403 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2912403
May 13th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 478486 others
0 customers following this

Timeline

GetHuman2912403 started working on this issue
May 13th, 2019 10:05am

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