The following are issues that customers reported to GetHuman about Facebook customer service, archive #596. It includes a selection of 20 issue(s) reported May 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help with accessing my Facebook account. My account is linked to my phone number, not an email. When attempting to log in using the Facebook app, it says my password is incorrect, even though I'm confident it's correct. I've tried to reset my password, but it only provides the email option, not text message. Since there's no associated email, I can't reset it this way. Even when logged in on Chrome, I can't add an email without a password. This situation is quite frustrating.
Reported by GetHuman-regbaldo on Sunday, May 12, 2019 1:05 AM
I have had my profile flagged twice in the last two weeks because I posted videos where my three-year-old was shirtless. Despite requesting a review because I believe they do not violate the Community Standards that specifically address adult nudity, they were still deemed to be in violation. Consequently, my account was restricted both times.
What frustrates me further is that my secondary account, which I use for business purposes and to connect professionally, was also flagged and restricted even though I have not posted anything on that account.
I am seeking the unlocking of both my accounts and reforms in the content reporting and review procedures. The inability to defend my case during the review process seems unjust and unacceptable.
Reported by GetHuman-f_preece on Sunday, May 12, 2019 1:24 AM
I have been struggling to access my account for the past few weeks. Initially, it informed me that my password was modified, but I have no recollection of changing it. I updated my email address linked to the account, including an old email that I now cannot access. I was then requested to submit a photo of my I.D. for verification, which I successfully completed. Yet, now when attempting to reset the password, I am presented with two choices: to receive a code from a third-party authenticator that I did not set up, or to have a text sent to a phone I no longer possess. Sending my I.D. for verification again seems repetitive, and I fear I will face the same issue once more.
Reported by GetHuman2907436 on Sunday, May 12, 2019 1:55 AM
I recently got married and tried to change my last name on Facebook. I forgot my password during the process and now I'm locked out of my account. The email linked to my Facebook is old and I can't access it to reset my password. I've attempted to use the friends who can send me codes to get back in, but it keeps saying the limit has been reached. I have valuable photos and memories on this account and don't want to create a new one. My phone is linked to the account, so it's frustrating that I can't use it to receive a code for access. Any help to regain access to my account would be appreciated.
Reported by GetHuman2907663 on Sunday, May 12, 2019 3:37 AM
I've identified two fake profiles on Facebook impersonating Kate and Gerry McCann. These accounts are linked as a married couple and make inappropriate and offensive comments about Madeleine McCann, the missing girl. Despite numerous user reports, there has been no action taken. Reporting the profiles only leads to a generic response stating they do not violate Facebook's rules. I urge you to personally review these profiles to witness their fake and disrespectful content towards the McCann family and Madeleine. Links to the profiles: [redacted] and [redacted].
Reported by GetHuman2907678 on Sunday, May 12, 2019 3:41 AM
I am earnestly requesting the removal of the following pages due to their offensive, false, and disrespectful content towards our religion. This misinformation has incited anger towards our beliefs, resulting in the spread of hateful messages on various social media platforms. These pages are causing harm by spreading falsehoods that impact the lives of our religious community members. Your assistance in addressing this issue is greatly appreciated as it is crucial for maintaining peace and mutual respect among individuals. I eagerly await your prompt response. Thank you.
- Exposing the Iglesia Ni Cristo cult of Manalo
- Exposing the Iglesia Ni Cristo
- Iglesia Ni Manalo
- Cult of Iglesia Ni Cristo Manalo
- Iglesia Ni Manalo lies Exposed
- Exposing the secrets and lies of the Iglesia Ni Cristo Cult of Manalo
- Wrong doctrines of the Iglesia Ni Cristo
- Kuya CDF
Reported by GetHuman-marklman on Sunday, May 12, 2019 4:30 AM
There are serious concerns with the current security system in place. I am constantly having to create new Facebook accounts because my ex-boyfriend reports me for not being myself the moment he discovers my presence. Despite all my efforts like blocking and using a fake name, he manages to shut down every account I create, taking away my memories and pictures. I have reached out multiple times seeking assistance, but unfortunately, I have not received any help from your team. I am wondering if there is a way for you to track down my old accounts. I understand this may not be within your scope, but any assistance would be greatly appreciated. His Facebook is under the name Nicky Blacksmith, though that is an alias. Kindly deactivate any accounts associated with the names Kreeks Lefteruk, Kristyne Lefteruk, Kreeks Lefters, or similar variations as he uses them to impersonate me and cause trouble. He even has a copy of my photo ID, which he exploits to gain access to my accounts. I seek your cooperation in reclaiming my accounts.
Reported by GetHuman-klefter on Sunday, May 12, 2019 4:43 AM
Hello, over the past few months, my account has been constantly experiencing issues. I've had to change my password several times, and now my email seems compromised, with unfamiliar images added. I usually use my personal email, [redacted] Recently, I noticed changes that I didn't make, possibly due to my kids using devices to access Facebook, including my son who is currently in Sanford, Manchester. As a licensed breeder from Wigan Ashton in Makerfield, I store important memories on Facebook like pictures of my dogs. I urgently need assistance to enhance my account security. I can provide an alternative email address or my phone number +44 [redacted] in the UK. I am originally from Poland and can communicate in Polish if needed. Despite facing this issue after returning from holiday, I am willing to wait for a resolution. My children, Bartek Yates (formerly Chlodek), Iga, and Hanna Chlodek, all use Facebook responsibly. Please ensure that my password is only sent to me at my phone number, and that no one else has access. My email [redacted] isn't receiving messages from Facebook, and I will email you ongoing for the necessary support. I reside at 24 Mill Street, Wigan WN49HP, UK. Your help is greatly appreciated. Best regards, Izabela Jolanta Yates. Born on 25/07/[redacted] in Opole Lubelskie, Poland, raised in Żory, and previously married in Rybnik where my children were born. Currently residing between Preston and Wigan after my second marriage to Lee Yates, who does not have a Facebook account.
Reported by GetHuman2907916 on Sunday, May 12, 2019 5:31 AM
I encountered an issue while logging in to Facebook. Upon entering my password, I was prompted to provide my mobile number for a security code via text message. Despite multiple attempts, I did not receive any codes, leading to a notification that I had exceeded the code request limit and needed to wait 24 hours before trying again. However, even after waiting, the problem persists, and I remain unable to receive any codes. Moreover, others have reported difficulty locating my Facebook page. I am seeking assistance to resolve this matter. Thank you.
Reported by GetHuman-ervolkma on Sunday, May 12, 2019 10:38 AM
There are false and harmful accusations being made about me by Sam Black, who has been posting defamatory content online. Sam has made various claims about me, such as stealing her belongings, ordering items online without permission, and engaging in criminal activities. These accusations are entirely untrue and damaging to my personal and professional reputation. Sam Black's behavior has escalated, and she has even been spreading these lies on social media. I urge for these malicious posts to be removed promptly to prevent further harm to my name and business. Sam Black's actions are unjust and must be addressed to protect my well-being and integrity. Thank you for your attention to this matter.
Reported by GetHuman2908486 on Sunday, May 12, 2019 10:47 AM
Hello,
I am encountering issues with my business accounts @cryouk_sheffield and Cryotherapy UK - Sheffield.
I am unable to share my Instagram posts directly to my Facebook business page even though a message indicates the post was successfully shared. I have attempted to unlink the account, but it remains linked.
Moreover, when trying to add my website link to my Instagram and Facebook bios, I receive notifications stating that the link violates community guidelines, despite my website being compliant.
I have been attempting to address these issues for weeks without success. Every solution I explore directs me to the help center, which does not offer assistance tailored to my problems. I am eager to resolve this promptly and seek direct communication to achieve a resolution.
Given that social media plays a crucial role in our marketing strategy, these challenges are impacting my business. I appreciate your prompt attention to this matter.
Looking forward to your response.
Best regards,
Nathan
Reported by GetHuman-cryother on Sunday, May 12, 2019 10:53 AM
Dear Facebook Team,
My Instagram account "@graceewng" was hacked and deleted on Monday, May 6th at around 5:11 p.m. GMT +8. I discovered this about an hour later after receiving an email from the hacker and two Instagram emails notifying me that there were new sign-ins and changes to my email address from "[redacted]" to "[redacted]" Unfortunately, I couldn't find a way to reverse this action, indicating my email might have been compromised too. The hacker demanded payment within 3 hours to return my account, threatening to delete my content and sell the account. Despite my efforts to seek help from Instagram, I was unsuccessful in resolving the issue and lost contact with the hacker.
My account was registered on either an iPod touch or an iPad, but I cannot recall which. It was operated on an iOS system, and I did not jailbreak the device.
Please advise if you need additional information and assist me in recovering my account. I am willing to change my username if necessary but saving my old account, built over many years of hard work, is crucial to me.
Thank you for your help.
Best regards,
Grace
Reported by GetHuman-graceewo on Sunday, May 12, 2019 12:44 PM
I need urgent help to unblock a link on Facebook. It was blocked due to violation of community standards. I apologize for this unintentional breach. I was only trying to help my friend promote a website, and the block is affecting our business significantly. I feel remorseful about the situation and would like to resolve it as quickly as possible. Your assistance in this matter would be greatly appreciated. Kindly contact me at +[redacted]0 or [redacted] Thank you.
Reported by GetHuman-bellsmah on Sunday, May 12, 2019 2:14 PM
I am having trouble accessing my Messenger account. In [redacted], I helped a friend named U May Saw (Sujan Kuikel) create a Facebook account, using my email [redacted], which I had not used for Facebook at the time. Later, I created my own Facebook account with a different email, [redacted], which I can't access now. I received an email with code [redacted], prompting me to try accessing the old email account. Could you please update my registered email to [redacted] or, if needed, to my Yahoo email [redacted]? I don't think Sujan uses the U May Saw account or email. Please recognize me with one of my valid email addresses, either Gmail or Yahoo.
Reported by GetHuman2909187 on Sunday, May 12, 2019 3:16 PM
Hello, a Facebook user is unable to access her account due to a confirmation issue with an old email on Yahoo that she can no longer remember. The sim card she used for Facebook is no longer available as she has changed it. She attempted to reset her account on her phone but now faces a constant confirmation prompt without access to her old contact information. Is it still possible for her to regain access? Thank you for looking into this. Hope to hear from you soon. Thank you.
Reported by GetHuman2909192 on Sunday, May 12, 2019 3:17 PM
All of my accounts have been hacked, including my email, phone, Roku, Facebook, and Instagram. Everything is being compromised, and I feel like my privacy is constantly invaded. I suspect it might be John Ashford and Debbie Randall behind this, but I can't be certain. I have screenshots that I'd like to share, but I'm struggling to upload them. I need immediate help as I am trying to manage my business and create a new page. I feel overwhelmed and on the verge of a breakdown. Please assist me in identifying and stopping the hackers. I have purchased a new phone that is not yet connected to anything. You can contact me at [redacted]. John Ashford is involved in illegal activities, and his wife Debbie Randall is harassing me non-stop. Please help me before the situation escalates; I fear for my safety.
Reported by GetHuman2909281 on Sunday, May 12, 2019 3:42 PM
Hello, as a songwriter looking to create a page for advertising, I admit to being new to marketing and not fully understanding the requirements involved. It is clear to me now that ignorance is not an excuse. I have taken the initiative to familiarize myself with the terms and conditions. Upon review, I realize that some of my images may have infringed upon copyrighted material. Additionally, I acknowledge that I could have selected the community/public figure option instead of the business option when setting up the page. Moving forward, I am committed to following the rules diligently. While I know that advertising accounts are typically permanently blocked for violations, I hope that Facebook can reconsider my current situation and provide clarity on the specific nature of my mistake.
Reported by GetHuman-raijoffi on Sunday, May 12, 2019 4:06 PM
I recently fell victim to a scam where someone posed as a government grant provider and asked for my Facebook login details. They claimed they needed to verify my identity before delivering the grant funds. I naively complied and realized it was a scam too late. The scammers then tried to get me to pay fees upfront to allegedly ensure the safe delivery of the funds. Despite realizing it was a scam, they managed to change my Facebook password and recovery information. Unfortunately, due to past instances of being hacked and losing access to accounts, I worry that my current Gmail account may also be compromised. It's a troubling situation, and I'm seeking advice on how to secure my accounts moving forward.
Reported by GetHuman-hstntn on Sunday, May 12, 2019 4:26 PM
I've been struggling to access my Facebook account because I'm not receiving the password reset link in my email. I also need to update my phone number. Can I please get an email address from Facebook to send my verification details? I've reached out multiple times for assistance, but only receive emails asking if I've fixed the issue, which I haven't. It's frustrating not to receive the necessary help despite my efforts to communicate the problem.
Reported by GetHuman-cmeleca on Sunday, May 12, 2019 4:41 PM
On Saturday morning, I was using Facebook without any issues until it prompted me to verify my identity by sending a code to my old mobile number. Since I couldn't access that SIM card, I tried to change the verification method to email, but the platform wouldn't allow it.
Upon returning home in the afternoon, I realized I hadn't received any text messages from Facebook on my old phone. Despite several attempts to resend the code to my old number, I haven't received any messages yet. Now, I'm locked out of my account and unable to access my photos and memories, which I've collected over the past 10 years. I just want to regain access to my account and continue using it as before.
Reported by GetHuman-jodioost on Sunday, May 12, 2019 5:10 PM