I went to change my last name on Facebook because I just got married and it asked for m...

GetHuman2907663's Reset Password issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman2907663's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2907663 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2907663's own words
I went to change my last name on Facebook because I just got married and it asked for my password. Well I forgot my password. I tried to change it and couldn’t. Somehow it logged me out and now I am locked out of my Facebook and can’t get back in.... it’s very frustrating. The email that I have connected to my Facebook is a very old email because I’ve had Facebook for years so I don’t know that emails password. Therefore, I can’t get into that email to try to reset my password. I’ve tried everything. I have * contacts on Facebook that are suppose to be able to send me codes so that I am able to get back in if I get locked out. Well those people sent me the codes and every single time I did it the site said that it had been tried too many times. I have no idea what to do but I don’t want to make a new Facebook. I have so many pictures and everything on this Facebook so please help me get back into it. I mean my cell phone should be attached to the account so I don’t know why I can’t just put in my number and allow it to send me a code and then put the code in or something to get back in.

GetHuman2907663 did not yet indicate what Facebook should do to make this right.

How GetHuman2907663 fixed the problem

We are waiting for GetHuman2907663 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Reset Password issue
Reported by GetHuman2907663
May 12th, 2019 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 476834 others
0 customers following this

Timeline

GetHuman2907663 started working on this issue
May 12th, 2019 3:37am
GetHuman2907663 indicated the issue is not fixed yet.
May 12th, 2019 2:33pm
GetHuman2907663 indicated the issue is not fixed yet.
May 12th, 2019 2:35pm
GetHuman2907663 indicated the issue is not fixed yet.
May 12th, 2019 2:35pm
GetHuman2907663 indicated the issue is not fixed yet.
May 12th, 2019 2:44pm
GetHuman2907663 indicated the issue is not fixed yet.
May 12th, 2019 6:47pm
GetHuman2907663 indicated the issue is not fixed yet.
May 13th, 2019 3:01pm
GetHuman2907663 indicated the issue is not fixed yet.
May 15th, 2019 3:49pm