On Saturday *** I got hacked by someone from San Jose, CA. I changed my password then a...
GetHuman2879605's Recover Hacked Account issue with Facebook from May 2019
Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Before contacting them, items GetHuman2879605 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2879605's own words
On Saturday *** I got hacked by someone from San Jose, CA. I changed my password then about * minutes later I got hacked from someone in St. Paul, MN. I decided to leave my account locked and resolve issues in the morning and when I went to change my password and log in Facebook would not accept my new password. My other email *****@***.com was on my account as a back up email, but now Facebook doesn’t recognize that email for some unknown reason as this is the email that I got the notifications that someone changed my password on Saturday night. I am assuming someone other than me changed my password*email and I now I have no way to recover my account. The email *****@***.com is an extremely old email that I used ** years ago (when I first signed up for Facebook) that I no longer have access to and my phone number isn’t on my account either. Please help me resolve this issue so I can get back into my account as I have important groups that I belong to and haven’t had access to in going on three days.
GetHuman2879605 did not yet indicate what Facebook should do to make this right.
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