The following are issues that customers reported to GetHuman about Facebook customer service, archive #580. It includes a selection of 20 issue(s) reported May 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Ms,
I am seeking assistance due to being completely locked out of my Facebook account, marked as "Disabled," despite my posts not violating any guidelines. My interactions on the platform, including Likes and positive feedback, reflect this. I believe the algorithm may be too broad in flagging users for spam or bullying, affecting genuine users like me.
I observe offensive posts by other users who retain account access, contrasting with my situation. It seems my posts on environmental issues may have drawn attention, possibly from fossil fuel proponents. However, I would have expected a simple block if my posts were problematic.
I trust Facebook is not biased against critical voices on topics like fossil fuel consumption. I appreciate any assistance in resolving this issue promptly.
Thank you for your attention.
Reported by GetHuman-fgsjr on lunedì 6 maggio 2019 22:33
I have been completely locked out ("Disabled") of my Facebook account, despite not posting anything harassing or offensive. I receive many Likes and positive feedback on my page. Your algorithm filtration system seems to be overly broad in catching users like me. Meanwhile, I see truly vile posts by others who still have access. The only possible critics of my posts may be fossil fuel activists. If needed, I expected them to block me, not Facebook disabling my account. I hope Facebook isn't influenced by big industry to lock me out for discussing human behavior on fossil fuels. Thank you for your attention.
Reported by GetHuman-fgsjr on lunedì 6 maggio 2019 22:34
I am frustrated by Facebook's request for my personal identification. Why am I forced to prove my identity because of one troublemaker's false report? It's likely that this troublemaker is one of Facebook's paying advertisers flooding my page with unwanted content. If Facebook truly wants to verify users, they should require all X billion users to verify their identities, rather than singling me out unfairly. I refuse to trust Facebook with my sensitive identity documents considering their history of security breaches. I have used a nickname on Facebook for over a decade, known by all 65 of my friends, to protect myself from identity theft and scammers. I will not risk exposing myself to countless criminals on Facebook who could misuse my personal information. Please reach out to me at my unchanged email address associated with this account.
Reported by GetHuman2876233 on lunedì 6 maggio 2019 23:09
I was in the middle of creating a new Facebook account when unexpectedly it was disabled while I was adding my education details. I didn't proceed to add any friends yet. Despite multiple queries, I haven't received a clear explanation. I just want my account reactivated to complete setting up my profile. I would appreciate Facebook providing me with the reason for the disabling and reactivating my account to finish my page setup. I am reachable via email at [redacted] or by phone at [redacted].
Reported by GetHuman-wfredmon on lunedì 6 maggio 2019 23:10
Hello, I am encountering an issue with my blocked account on Facebook. Another user reported my account as fake, but I suspect this individual is involved in fraudulent activities within the marketplace. Despite providing Facebook with two copies of my identification documents, I have not received a response. My account, established with my nickname over a decade ago when legal names were optional, is well-known to my family and friends. Regrettably, I have lost touch with loved ones due to this blockade. I am eager for a resolution, especially as the reporting was done out of malicious intent to avoid being reported for fraud. I kindly request the unblocking of my account. Thank you.
Reported by GetHuman-mercy_te on lunedì 6 maggio 2019 23:21
My family opened Falmouth House of Pizza in Falmouth, Maine forty-two years ago. Unfortunately, my brother, who managed the business, collaborated with the plaza landlord, resulting in our eviction from the original location. He then opened his own pizzeria, FORESIDE House of Pizza, in the same spot. Our business had a Facebook page, but my brother renamed it Foreside House of Pizza, taking our reviews and customers from the past eleven years. As he had linked the Falmouth House of Pizza page to his personal email and phone number, he removed us as administrators and blocked us on Facebook. We aim to reopen Falmouth House of Pizza elsewhere and would like to transfer our Facebook page. However, it is challenging as he has tied the business page to his personal account and altered its name. How can we regain control of our Facebook page?
Reported by GetHuman-lsotirop on lunedì 6 maggio 2019 23:38
I am having trouble accessing my Facebook and two Yahoo accounts. One Facebook account is under ANTHONY COMPTON in LAMAR COLORADO with an old cell phone number [redacted], and the other has my home phone. I suspect my neighbors, involving issues like my sewer line and tampering with my property. The Yahoo accounts are not opening, and I am concerned about hacking. I tried resetting the password but did not receive the email. My known emails are [redacted] and [redacted] I hope to resolve this situation and ensure my accounts are secure.
Reported by GetHuman2876539 on martedì 7 maggio 2019 00:02
Recently, I've been using Facebook Live to stream activities at home while I'm away. Unfortunately, I've discovered that intruders have been breaking into my house, even entering when I'm in the shower or asleep. I managed to capture them on camera, but the videos were tampered with before I could take any action or show the police. Now I'm unable to use the videos as evidence to address this serious issue. The footage is still on my timeline. I urgently need assistance to recover or repair these videos before my court date, as the outcome may determine my living situation. Your help in this matter would be greatly appreciated.
Reported by GetHuman-darkme on martedì 7 maggio 2019 00:04
I lost access to my Facebook account due to hacking. The hackers used my account to promote inappropriate content, leading to the account being disabled by Facebook. I received an email stating that my account was permanently lost due to policy violations. As a DJ, I heavily rely on this account for my business and communication with contacts for the past few years. I am seeking human assistance from Facebook to prove that I was a victim of hacking and do not support any illegal activities. I hope to recover my account and the important data stored on it. Thank you for your help in advance.
Reported by GetHuman-rubadubo on martedì 7 maggio 2019 00:29
I am facing issues with two Facebook accounts I managed. One account was a personal profile with [redacted] friends, and the other was a business page with around [redacted] likes. Today, when I tried to access these pages to post a product, I received a message saying "your account has been disabled." I am unsure why this occurred as I had not posted any inappropriate content. The products I was promoting were e-cigarettes and vapes, and the pages were not widely popular. One of the pages was associated with the email [redacted], which I am unable to access to recover my Facebook account. The other page, managed by my personal account "Letersia Per Ty," was also disabled. I would appreciate an explanation for the disablement and any assistance in recovering the accounts. I eagerly await your prompt response. Thank you for your assistance. Erblin Z.
Reported by GetHuman-erblinz on martedì 7 maggio 2019 00:30
I believe my Facebook account was hacked last Thursday. The password was changed, and now I can't log in because the email linked to the account is disabled. The hacker is commenting on my friends' posts in a different language. I have reported this issue to Facebook, but have not received a response. I am unable to access the email or link my phone number for verification. I would appreciate it if the verification code could be sent to my current email or phone number. I have followed the recommended steps without success. It's frustrating that some advice assumes I can use the connected email or phone number.
Reported by GetHuman2853141 on martedì 7 maggio 2019 00:31
About a week ago, my Facebook account got hacked. After submitting my ID, I received a link to reset my password, which expired since I used it late. I had to resend my ID. Finally, I managed to reset my password but faced an issue with the code generator. I couldn't find the code generator app as I needed to be logged in first to access it. Facebook attempted to send the code to my old phone number, which I no longer have access to. I'm stuck in a loop trying to login without the necessary code. Help is greatly appreciated as I urgently need to regain access.
Reported by GetHuman-alyseeg on martedì 7 maggio 2019 01:04
I recently noticed a sticker in a Facebook Messenger conversation that had my name on it without my knowledge or consent. I am concerned because I did not add this sticker to the comment and it appears as if I did. Despite checking my Facebook activity log, it does not show that I made any such comment.
The sticker in question with my name on it is a thumbs down sticker in a group chat called "Choir" on Sunday, May 5th. The original post was from a user named John Johnny Stairs Tenaglia. There were a total of four stickers, and the one with my name on it was the thumbs down sticker.
I am requesting an investigation into how my name got associated with this sticker and that the person responsible be identified and removed from Facebook. I expect this issue to be reported to me and the group administrator promptly.
Reported by GetHuman2876811 on martedì 7 maggio 2019 01:05
Hello,
I am facing an issue with my Facebook account. A week or two ago, my old account, which I've had for years, logged me out and locked me out claiming the session had expired. The email associated with this account was created when I was 12, and now I can't access it to reset my password. Consequently, I decided to create a new account with my current email. Today, someone using my old account sent a friend request to my new account, which is concerning me greatly. I do not know who has access to my old account or what they are doing with it, and it's making me quite anxious. I have tried to report my old account to regain access or have it taken down, but I'm worried because there are many pictures on it that I no longer have access to. Any assistance would be highly appreciated.
My old account was linked to the email [redacted], and my new Facebook account is associated with the email [redacted]
Reported by GetHuman2876813 on martedì 7 maggio 2019 01:05
I have been experiencing issues with logging into my Facebook and Messenger apps on Android since the latest update. Despite trying various troubleshooting steps like uninstalling/reinstalling the apps, resetting my phone, and seeking support from Android/Samsung (with no response), I am still unable to access my accounts. Even logging in through the mobile site redirects me to the Messenger app, which I cannot open. When attempting to reset my password, the app does not recognize my email as valid. This situation has been incredibly frustrating, and I desperately need assistance. I have attached images showing the problems I encounter during login. I am confident in my password and account existence. My account name is N.N. and features pandas. I have encountered this issue before and it resolved but has now recurred, affecting my ability to access other linked apps. I seek help to resolve this issue promptly.
Reported by GetHuman2876996 on martedì 7 maggio 2019 01:45
I received a message from Facebook today about the Darrell Flyingman - The Flyingman Initiative page. I am not using his name as suggested in one of the messages. It is the name of the Facebook page. Darrell Flyingman was the former governor of the Cheyenne and Arapaho tribes of Oklahoma. I manage this page. Most of the posts are taken from national news stories about Native Americans. We do not tolerate hate speech. I hope that I can continue to manage and post for the Flyingman Initiative page. If you want me to remove the name Darrell Flyingman from the title of the page I will do so but I was not pretending to be anyone else. Please let me know this page serves a good purpose for the Cheyenne and Arapaho people of Oklahoma and other tribes who also read it. Our page brings news from other tribes to better understand what is happening in Indian Country. What happens to one tribe eventually happens to all the Tribes of America and this is the purpose of this page. Please reply with notice if you are going to shut us down. Thank you for reading this message. Priscilla Freeman
Reported by GetHuman2877039 on martedì 7 maggio 2019 01:54
Recently, an unauthorized individual accessed my account on Big Farm mobile via my Facebook account. The intrusion took place today. The person responsible demoted all deputies in the coop, removed me as leader, and assigned leadership to an inactive player. I am interested in Facebook's ability to track the IP address and determine the device used to access my account. While I cannot confirm for certain, the only person who had my account information was a player named poopyrainbowunicorn, also known as Stephanie Davidson, residing in Arizona. I reside in Pennsylvania. It would be beneficial to identify the location of the device used to log into my account to provide evidence to Big Farm mobile for necessary action to be taken.
Reported by GetHuman2877117 on martedì 7 maggio 2019 02:19
I am the owner of the Facebook account Tchana Lamartine First Politician with the Facebook Page Tchana Lamartine Politics News. I believe it was an error to have disabled my account due to hacking. My account was compromised on April 26th, [redacted], while using a public library computer. Despite changing my password upon receiving a suspicious activity alert, my account was still disabled. I have submitted the required form and ID twice but have not received a response. As a politician, I rely on my Facebook account to communicate with my followers and promote my page. I urge you to promptly address this issue and investigate the hacking incident at the library. Your immediate action is crucial, as my absence on the platform is causing inconvenience to my audience. Your cooperation in resolving this matter is greatly appreciated. Sincerely, Tchana Lamartine.
Reported by GetHuman-dlccipar on martedì 7 maggio 2019 02:32
I am the owner of the Facebook account "Tchana Lamartine First Politician" with the page "Tchana Lamartine Politics News." My account was disabled due to hacking, and I believe it was a mistake. I request the restoration of my account as I am a politician who frequently communicates with followers and promotes my page. On April 26, [redacted], I noticed suspicious activity after using a public library computer. Despite changing my password upon receiving a verification code, my account was disabled. I am certain someone at the library is responsible. I have submitted the required forms and proof of billing for ads but have not received a response. Kindly address this promptly as my absence is affecting my followers. Your immediate attention is appreciated. Sincerely, Tchana Lamartine.
Reported by GetHuman-dlccipar on martedì 7 maggio 2019 03:07
Hello Facebook Support,
I am in need of urgent assistance. I am unable to log into my account as it states I recently changed my password, which I haven't done. It seems my account may have been hacked. I've tried to reset my password, but I no longer have access to the old email linked to my account. I also cannot receive the verification code on my linked mobile number. I have sent my passport ID and my current email, [redacted], for verification. Below are my account details for your reference:
Username: [redacted]
Mobile: +[redacted]68
Full Name: Manuel Bertulfo Derain Jr.
I appreciate any help you can provide in recovering my account.
Thank you.
Reported by GetHuman2877587 on martedì 7 maggio 2019 05:08