Facebook Customer Service Issues

My account has been disabled and is under review for almost 8 hours despite providing a passport ID. It should never have been disabled initially. There was a Facebook page named Optimus Prime, and all admins of that page have had their accounts disabled. There were no prior warnings from Facebook regarding community violations before the page was shut down. If Facebook does not restore the page, I would like my account reinstated so I can access my personal photos and consider using a different social media platform. The inconsistency in Facebook's enforcement of community standards is troubling. Accounts that have openly supported terrorist attacks continue to operate, whereas a meme page based on a Transformers character is unpublished, resulting in accounts being disabled. I believe Facebook shows favoritism and would like to have access to my personal photos.

Hi there, this is not related to a deceased individual. Today, when I attempted to access Facebook, I was immediately asked to verify my identity due to suspicious activity. I provided my phone number, entered a 6-digit code, and uploaded a photo of myself for verification. However, upon trying to log in, I was informed that Facebook is reviewing the photo. Now, my friends are unable to find my profile. It seems like my Facebook account has vanished. Could someone assist me in recovering my profile? Thank you. Best regards, Noel F.

I recently got a new phone and have been unable to log into my Facebook account. Despite knowing I never changed my password, it's not working. When trying the "forgot password" option, I faced several issues: 1) Facebook claims my password is old, but I have only ever had one. 2) After verifying my phone number, the next button to proceed doesn't work, and no verification code is sent to my phone. 3) Facebook is pushing me to use an email for account recovery, but my account has never been associated with an email. 4) Even the "forgot password" link eventually becomes unresponsive, leading to a frustrating loop. I've been locked out of both my Facebook and Messenger accounts, which are shared with my husband. I am seeking a solution as contacting Facebook directly hasn't been helpful thus far.

Three days ago, Facebook locked my account suspecting unauthorized access. I am unable to receive the recovery code on my phone, connecting from another computer is not helping, and despite sending my ID (NID and passport), I have not received any response in three days. This is frustrating as all my professional pages and personal memories are on that account. Is there any other way to unlock my account or at least retrieve my important data? Your assistance would be greatly appreciated.

I am Warren C. from the Federated States of Micronesia. I want to address a concern about the challenges faced by our citizens due to the language barriers on Facebook. Our unique languages, such as Pohnpeian, Chuukese, Yapese, Kosraen, Marshallese, may not be understood by the current Facebook moderators. I seek to collaborate with Facebook to employ Micronesian citizens, notably college students, creating a base in the FSM. This partnership can generate employment opportunities and foster global connections among people of diverse backgrounds. I am excited about the potential this venture holds and would appreciate guidance on how to establish this collaboration or a suitable referral to the relevant contacts. Despite being a small nation, we are proud to be recognized as one of the world's exotic destinations. :-)

Dear Sir/Madam, Before commencing our advertising campaigns, we sought guidance from your live chat support team to determine if we required 'prior written permission' to run ads based on the nature of our business. We believe you can review our communications to confirm that we were advised to proceed with our campaigns. We also requested an account manager to clarify when we may need to fill out the necessary forms, as indicated by your staff. Following your team's advice, we initiated our ad campaigns, facing minimal issues. Although initially encountering feedback from your review team, we were granted permission to continue our campaigns. Our "page like campaign" began on Friday, 3.05, after a successful AB testing campaign the previous week. Currently, our campaigns are on hold, and as the head of social media for iGaming, I am falling behind schedule. We want to emphasize our willingness to adhere to any required permissions and are eager for a prompt resolution with the assistance of an account manager. As an affiliate marketing site, BestBingoSites.uk offers information to assist users in selecting gaming platforms, rather than operating gambling facilities directly. Your prompt attention to this matter is greatly appreciated. Kind Regards, Nik

Dear Facebook, I need assistance accessing my old account, email [redacted] I have forgotten the password, and my ex-boyfriend accessed it without permission. I assure you I am not a robot. To verify, please contact me at my Gmail, [redacted], as I am unable to answer the security questions from Hotmail. Despite my attempts to reset the password via Hotmail, I could not provide sufficient answers due to forgetting most details except the email, Instagram, and Facebook usernames. Can you please reset the password to nfarhanah13? I am eager to regain access. I have attempted to reset the password through Facebook, but the code was sent to an email for which I also forgot the password. Please reach out to me promptly.

I have been scammed by a company advertising on Facebook. Their name is BNE Essentials, promoting a health product with a trial for just postage of $3.75 paid by debit card. However, many of us, including myself, did not receive the product and were charged for a large subscription using our debit card details. I found online that many others have been victims as well. My bank, Santander, provided me with their phone number: [redacted]9. I am unsure if I will get refunded, but I believe Facebook should block this company's ads to prevent further deception. It is clear they are fraudulent since they were reluctant to share their trading name until I threatened to involve the police to obtain it. We need to protect others from being scammed like this.

I have been using two Facebook accounts for a while to separate my personal and business activities. After clearing my cookies and cache today, I am encountering an issue resetting my password for my [redacted] account. Although I can still access this account [redacted], the system does not recognize my other email. I urgently need to regain access to my [redacted] account as it contains important information that I cannot risk losing.

Hi Facebook, I am reaching out because I found that I have been blocked for 3 days due to supposedly violating community standards. The comment in question was flagged, and I am puzzled as to why as it was not hateful or profane in any way. My comment was a satire piece regarding people who judge certain groups, and I am uncertain as to what part of it breached the standards. Despite the warning, I thought it was a mistake as I was not engaging in harassment, bullying, hatred, or causing harm to anyone. I have observed others posting extremely offensive content regularly without being flagged. Please provide me with specific details on what exactly was the issue with my comment. My email address linked to the account is "[redacted]". Thank you for your assistance.

After changing my password, I removed all known devices in the settings, not realizing my code generator was still active. I'm locked out now because I didn't receive the security code via SMS despite having my mobile number linked. I've contacted support, provided my government ID and a picture as requested, but haven't heard back. Since I'm not receiving codes on my number, can you please send the security code to my email? I rely on my Facebook account for personal and business use and urgently need access. Thank you.

I need assistance resolving a situation with my client's Facebook page. A person named Rich Koziol has control of the page after initially creating it for my client when they worked together. Although my client is now only an editor, Mr. Koziol refuses to relinquish ownership and is actively working against the page's interests by deleting posts. We have submitted a form to Facebook, but it was not tailored to this specific issue. Unfortunately, my client cannot rectify the situation independently due to their limited editing permissions. Mr. Koziol is unresponsive, making it challenging to address this issue directly. Any advice on how to proceed would be greatly appreciated.

My Facebook account was reported, and I had to change my name to Andreea Marina Nusica. However, I prefer my original name, Andreea-Marina. Marina is part of my legal name on all my documents, and I don't want my surname shown on Facebook. Please change my name back to Andreea-Marina as soon as possible. I have already proven my identity, so I'm unsure why I can't revert to my previous name. Your prompt attention to this matter is appreciated.

I have been blocked from commenting and reacting to my own intellectual property without any valid reason, seemingly due to a personal issue with the admin. I believe I deserve access reinstated as I haven't violated any rules and this content belongs to me. I am willing to provide evidence if needed. It appears the admin may be indirectly harassing me, which I discovered prior to being blocked. I kindly request to have the privilege to engage with my intellectual property through comments and reactions restored.

On Saturday, 5/4, my account was hacked twice within minutes from locations in San Jose, CA, and St. Paul, MN. I decided to lock my account overnight to address the issues in the morning, but when I tried to change my password, Facebook didn't accept it. Despite having [redacted] as a backup email, Facebook no longer recognizes it, even though I received notifications about the password change on Saturday. I suspect someone else altered my login credentials, leaving me unable to recover my account. The email [redacted] is an old account I used 13 years ago but can no longer access, and my phone number is not linked to my account. I urgently need help resolving this matter to regain access to my account, where I have essential group memberships that I have been unable to access for almost three days.

My daughter's Facebook account was disabled without any explanation or reason. The only message she received was that it was permanently disabled for safety or security reasons. She has important pictures of her children, including their birth photos, that are only on her Facebook. We are not sure why the account was disabled as she did not post anything inappropriate or violent, the last post was a poem. We are not concerned with the reason anymore, we just urgently need to retrieve these valuable pictures. Thank you for your assistance in resolving this matter. - Jackie W.

I have lost control of my Facebook profile due to hacking. They used my account to promote malicious activities, and Facebook disabled my account. I received an email saying it's permanently lost. This profile is crucial for my DJ business, holding important contacts, photos, and videos for the past seven years. I need human assistance to explain I was hacked and do not support terrorism. I wish to prove this breach and recover my account. I have tried contacting Facebook for five days without any luck. I can offer the email I've used for the past seven years, showing a recent unauthorized change. I've been investing heavily in my Facebook presence, and losing it unfairly is devastating. I hope someone can assist me to resolve this issue promptly.

Ms. Emese Hasznos is exploring the themes of crime and punishment, zeroing in on the mental anguish and ethical dilemmas faced by an impoverished ex-husband from Jacksonville, Florida who dedicated 20 years to building the family wealth. Ms. Hasznos is portraying a chilling account where the ex-wife, driven by greed, methodically plots his demise for financial gain. Following their marriage, the ex-husband and his wife sought refuge in Asia to evade the imminent danger posed by the ex-wife’s hired killer. In an effort to reconnect with former colleagues and family, the ex-husband turned to Facebook for the first time, expressing the significance of this platform in sharing updates and photos especially during his father’s illness. Building a network of friends and staying connected with loved ones, including his wife, has proven to be a crucial aspect of his life.

Mr. E. Hasznos discusses the theme of crime and punishment, focusing on the mental and moral challenges faced by him, now an impoverished ex-husband from Jacksonville, Florida, who dedicated 20 years to building family wealth. His ex-wife's plan to harm him for financial gain unfolds methodically. After marrying, he and his wife sought refuge in Asia to escape the danger posed by his ex-wife's elaborate murder-for-hire plot. Exploring Facebook for the first time, he reconnected with former colleagues and family while updating them on his father's health. This platform became valuable for sharing photos and messages with loved ones, including friends like L. E. Munro and M. Munro, enhancing their communication.

I was recently restricted on Facebook for posting an image of Donald Trump and Vladimir Putin with a caption calling them "white trash," which was deemed "hate speech." Meanwhile, I've observed others, mainly Trump supporters, using derogatory terms without repercussions. The term "white trash" does not incite violence but is intended as a lighthearted insult. I believe Facebook should focus on addressing actual hate speech rather than punishing harmless posts. It seems that Facebook's current approach to moderation is flawed, leading to unfair penalties for users like myself who have been on the platform for years. I hope to communicate with a Facebook representative to request a more reasonable content moderation policy that targets genuinely offensive language rather than harmless jokes like the one I shared.