Someone has hacked my account. They were sending messages through messager to people ma...

GetHuman2786695's customer service issue with Facebook from April 2019

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The issue in GetHuman2786695's own words
Someone has hacked my account. They were sending messages through messager to people making it look like it was from me. They said I had won money and they (friends) could also. *A couple of weeks ago, it looked to me like some people realized this so I didn't worry at first. A few friends had informed me about this and they weren't taken in. I did post on facebook that if anyone got any strange messages from me that they were't from me. Today I found out that my cousin believed it and had a conversation with the scammer - until her husband said that it defiantly wasn't me. They said I had won $***,*** from Exxon Mobil and she could too. At one time when she became suspicious of them and didn't answer back, they waved to her. I have never waved to anyone over messenger. The scammer wanted my cousin to send a link to her account to him so he could deposit the money she had won in her account.*He would have emptied her account of all of her money. In all of these messages they used my picture. That is upsetting too. She said later that it didn't sound like me, but she was believing it was me at first. She showed me the conversation that she had with this scammer on her phone. The answers really didn't sound like me at all. My problem is I don't know how to stop it. A couple of weeks ago I tried to change my password. That didn't stop the scammer. It didn't phase him. Now I can't find where I wrote the new password down. Apple helped me change it so I will have to get them back on the phone to change it again. However, that does not help keep the scammer out of my messenger. I don't even use messager often. I have a few times in past but it is not at all secure so - won't be doing that in future! Questions *) What can I do to get this scammer to stop using my facebook account? * ) How can I make this account safer? * ) Should I somehow close this account, and if so how do I do that? . I'm not one of those tech people who can just do this. This is a nightmare so please answer this! I must do something! Apparently Facebook is not safe and I need to do something to stop this.*Diane K Ensminger

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Facebook

Customer service issue
Reported by GetHuman2786695
Apr 22nd, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 445137 others
0 customers following this

Timeline

GetHuman2786695 started working on this issue
Apr 22nd, 2019 3:22am

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