My Facebook account was logged out of and requires a * step authentication but I'm not...

GetHuman-ginagr's Can't Receive Code to Reset issue with Facebook from April 2019

12 views | 442272 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-ginagr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ginagr's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ginagr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ginagr can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-ginagr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ginagr's own words
My Facebook account was logged out of and requires a * step authentication but I'm not receiving the code I don't have access to my old email address and it's not giving me the option to contact my * contacts for account recovery connected to Gina Shostrom phone number **********. The account was created around **** and the email I am unable to accress associated with this account is *****@***.com. if you could send a reset like to *****@***.com or send the code to one of my recovery contacts Amy Shostrom-Garcia, Alexis Millsap, Janet Millsap or Jessica Cooley so I can get back into my account I would greatly appreciate it. I've sent in a picture of my ID and sent in the picture holding the sign with the code but I believe it's being sent to my old email address that I provided above

GetHuman-ginagr did not yet indicate what Facebook should do to make this right.

How GetHuman-ginagr fixed the problem

We are waiting for GetHuman-ginagr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ginagr fixes it.
This email address isn't valid


Can't Receive Code to Reset issue
Reported by GetHuman-ginagr
Apr 19th, 2019 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 442272 others
0 customers following this


GetHuman-ginagr started working on this issue
Apr 19th, 2019 6:54pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies