Dear Sir*Madam, **Prior to launching any advertising we campaigns we consulted with you...

GetHuman-nickgeo's customer service issue with Facebook from May 2019

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The issue in GetHuman-nickgeo's own words
Dear Sir*Madam, **Prior to launching any advertising we campaigns we consulted with you live chat support to staff to find out whether we need to apply for 'prior written permission' to run ads, considering the nature of our business. We are sure that you will be able to follow the trail of correspondence which will reveal to you that we were advised to go forward with starting our campaigns. We also asked to be allocated an account manager in order for us specify when and if we ever need to actually fill out the for. We were told that when the time comes we will be allocated on as such. **Based on your staff's advisory, we started to run ads, and with only a few minor glitches we were able to do so. We did receive some negative feedback from you review team, however the decision was overturned and the campaigns were allowed to run. **We started our "page like campaign" on Friday *.**, after having ran a an AB testing campaign in the week prior without any problems. **We are now put in a position were our campaigns are stalled and as head of social media for iGaming, I am falling behind schedule. **I would once again like to stress that we displayed more than appropriate concern into whether we need to apply for prior written permission, which is something we are of course willing and were willing to do from the very start. All we asked for was to be allocated an account manager in order for us to do so. **We are an affiliate marketing website, bestbingosites.uk, and are not the actual gambling facility. Aside from providing the links to our vendor websites we also provide much valuable information for our users to aid them in making the best and safest decisions when it comes to choosing their gaming platform. **Please appreciate the urgency of the matter, we kindly ask for a swift resolution of the issue. **Kind Regards**Nik
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Facebook

Customer service issue
Reported by GetHuman-nickgeo
May 7th, 2019 - a mon ago
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Timeline
GetHuman-nickgeo started working on this issue
May 7th 8:46am
GetHuman-nickgeo indicated the issue is not fixed yet.
May 7th 12:52pm
GetHuman-nickgeo indicated the issue is not fixed yet.
May 8th 9:58am
GetHuman-nickgeo indicated the issue is not fixed yet.
May 8th 11:14am