I have a couple of business account pages and a month ago I noticed a suggested advert...

GetHuman2745727's customer service issue with Facebook from April 2019

9 views | 436842 similar | 0 following
Help with my Facebook issue
GetHuman2745727's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2745727 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2745727 can let us know if they help or not.
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The issue in GetHuman2745727's own words
Get it fixed ... I have a couple of business account pages and a month ago I noticed a suggested advert which kept coming up from Facebook on one of the pages. It had adult content on it I reported the page to the support inbox saying it was never posted by me but got no response only automated ones thanking me for my feedback. I also asked my web technician if it was something coming from our website backend but it wasn’t. The suggested boosted post kept coming via Facebook but I couldn’t do anything to remove it because it was never posted by me. *Just over a week ago Facebook banned me because of the content of that post even though it was obviously never posted by me as it couldn’t even be found on the page as an original post.*I tried to respond to it and tell them but they didn’t do anything.*I changed my password and the post kept coming back I reported it and still nothing.*Now that page has been unpublished and I can’t access my other pages as an admin which is effecting my business.*I am devastated, as I’ve worked hard to create these business pages over the years. I really need Facebook to respond rather than send my generic responses which don’t address my specific issue. Can anyone help me please? **
It’s not a generic response issue
Give me back access to my pages
Because I’ve always followed the rules
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Facebook

Customer service issue
Reported by GetHuman2745727
Apr 16th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 436842 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2745727 started working on this issue
Apr 16th, 2019 7:17am
GetHuman2745727 indicated the issue is not fixed yet.
Apr 16th, 2019 7:20am
GetHuman2745727 indicated the issue is not fixed yet.
Apr 16th, 2019 11:27am
GetHuman2745727 indicated the issue is not fixed yet.
Apr 17th, 2019 7:39am
GetHuman2745727 indicated the issue is not fixed yet.
Apr 19th, 2019 7:28am
GetHuman2745727 indicated the issue is not fixed yet.
Apr 19th, 2019 7:28am

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