Facebook Customer Service Issues

I provided my cell phone number and a photo as requested, but now when I try to log in to Facebook, it says my photo is under review. Facebook doesn't even know what I look like, so I don't understand why the photo would be necessary. I am concerned about the security of my information and suspect possible internet fraud. I would appreciate a response within 24 hours to address this issue and assure me that my cell phone number and photo are secure. Otherwise, I may need to report this as a potential case of fraud.

I recently switched phones and got logged out of my account. Despite changing my password, I ended up with a new account without any of my previous information. I tried to remove my email from the new account, but it got removed from my old account instead. Now, I can locate my old account but my phone number isn't linked to it. I received a recovery link with a password, but I'm unsure how to use it to access my old account. Unfortunately, phone support isn't available, leaving me frustrated as I keep receiving the same link that doesn't work. I even sent a photo with a code, but it's still not helping. This experience has been quite disappointing, and it feels like my concerns are not being addressed properly.

Hi, I am reaching out because there has been an upsetting incident involving my late mother's Facebook page, the Kimberly Rigsby Memorial Page. Last night, the page was hacked, and hurtful messages were posted, including disparaging comments about my 11-year-old son. This has caused distress within my family. I have already taken the necessary step of filing a police report with the Hall County Sheriffs Office in Georgia. The case number is 2[redacted]59. I have documentation such as the obituary to confirm my mother's passing, and I can provide the death certificate as well. I am seeking assistance in memorializing my mother's page and changing the password to prevent further unauthorized access. Thank you for your help in this matter. My Facebook name is Summer Katie Spradley Rigsby, and my legal name is Summer Katie Spradley.

My Facebook account has been hacked for over a year now. The phone number and email address associated with it were both changed, making it impossible for me to recover my account. I believe I can recover my account by submitting a picture ID. I am willing to provide a photo of my CA state ID card to verify my identity and regain access to my account. My Facebook account name is Kanio Kanaka'ole. When searched, only two accounts appear. Mine features a photo of me in a burgundy and white baseball shirt, holding a phone in one hand and making a peace sign with the other. I would greatly appreciate your team's assistance in resolving this issue by the end of today.

I need help getting my Facebook account unblocked. It's currently suspended, and I admit it was my mistake. If they don't unlock it soon, I will be forced to permanently delete my account. Facebook seems to be strict on some things yet lenient on others, making it confusing. The frustrating part is not knowing what exactly I did wrong because they didn't provide any details or explanations.

Today, someone informed me that I was eligible for a grant and asked for personal details such as my address, phone number, and name, which is J.W. They requested a picture of my ID and then proceeded to take control of my Facebook account, altering my information and changing the associated email address. I believe my account was hacked without my knowledge. I have tried to recover my account by submitting various forms of identification like my birth certificate, library card, and driver's license, but the process remains unsuccessful. I feel lost as my Facebook has been completely taken over, and I am unsure of what steps to take next.

My old phone stopped charging and eventually wouldn't turn on, losing access to all my apps, especially Facebook which I used daily. After getting a new phone, I reinstalled Facebook but couldn't remember my old email or password to log in. Despite trying various email addresses and searching for my name, I couldn't retrieve my account. I've only ever had this Facebook account for a long time and it means a lot to me. If there is any way to regain access, I would sincerely appreciate it. I'm just a country guy trying to reconnect with my account. (I can be reached at [redacted]). Thank you.

A few months ago, I ran an ad campaign using $30 worth of free promos, but I ended up being billed twice for $10.54 each even though I had stopped running campaigns. I attempted to cancel the promo signup after the first unauthorized payment but was unsuccessful. After some research, I discovered how to permanently delete my ad account and remove the payment method. Could I please receive a refund for the unauthorized charges? Thank you for your assistance.

I am seeking a review concerning my ban on Facebook due to a post showing my son in a box. I had purchased a $30 RC car for him, only to find him enjoying the box. The post, up for over a day, was suddenly taken down, resulting in my ban. My son, known as bubba and sir chubbs in photos, was not bullied or harassed in any way, making the ban confusing. I believe I have the right under NYS law to know the identity of my accuser. Approximately 30 people found the post humorous and engaged with positive comments. It seems concerning that this harmless post led to a ban while serious issues like prostitution and drug-related content remain on the platform. It is instances like this that have Facebook facing legal action in the news. I am simply looking for clarification on this matter.

Our Facebook page dedicated to Drag Racing has a strong following of about [redacted],[redacted] fans. Both Lorenzo Vitari from Italy and I manage this page with great passion for the sport. Recently, we received a notification from Facebook about a violation, which we promptly tried to dispute. However, despite our page's integrity, my personal Facebook account was unexpectedly shut down when I tried to address the issue. Unfortunately, Facebook's responses have been vague, and I am unable to access both my account and our Drag Racing page. Messaging them for assistance has not yielded any results. I am seeking assistance to resolve this issue promptly.

I came across a post on Facebook discussing the correlation between good grades and good character. I found the post offensive as it seemed dismissive of individuals facing personal academic challenges. I expressed my disagreement in a passionate manner, even though I admit calling the user "ignorant." My intention was to criticize the statement, not the individual personally. Now, I am concerned about the escalating situation due to the negative comments directed towards me. I would like the post referring to me to be taken down to prevent further escalation and potential issues. Thank you.

Hello, I recently received an email notifying me that a page I manage, "The Adventures of NORA The Explorer and Backpacking PATSY," has been reported for violating Facebook Page Policies. My partner and I, both visually impaired and guide dog users, created this page to inspire others. The email did not provide specific details on the alleged violation and the link provided was not accessible. Any guidance on this matter would be appreciated. Thank you, Bronwyn

I received an email regarding my page Kittencal's Kitchen being flagged for violating Facebook's Page Policy. I do not click on any links sent to me. I am the owner of Kittencal's Kitchen and create my own recipes. Please clarify why this email was sent to me. Thank you.

My Page "Kittencal's Kitchen" has been flagged for violating the Page Policy guidelines on Facebook. This includes restrictions on promoting content in an inauthentic manner, such as driving traffic to sites with excessive ads, highly sexual, shocking, or clickbait content, or promoting scams. To address this issue, I can claim ownership of the domain_placeholder.com that was linked in the post. If I don't own this domain, no immediate action is required, but repeated flagging may limit my Page's distribution. If I believe this flagging was a mistake, I have the option to submit an appeal through the designated Facebook link provided. Thank you for the information and assistance. - The Page Owner, Kittencal's Kitchen

For over two years, my attempts to address Facebook issues have been fruitless. "Cases" are closed without resolution or explanation, leaving me frustrated with ongoing problems. I recently submitted two reports about my unsuccessful reports, highlighting a major issue. Even reporting problems through help pages hasn't led to any solutions. It's disheartening when basic support seems nonexistent. A human touch from Facebook support would be greatly appreciated.

I received a message from Facebook Ads Team on 16/04/[redacted] informing me that my Page "Shelleys Reborns" was flagged for violating their Page Policy, particularly regarding sharing inauthentic content. I am unable to access the link provided in the email and now unable to see my follower count. Could you clarify this issue for me, as I have not shared any content to any pages? Thank you. - Elaine Picton

I have encountered a troubling situation with one of my business account pages on Facebook. About a month ago, I began seeing a recurring suggested advertisement containing adult content on the page. Despite reporting this to the support inbox and verifying that it was not posted by me or related to my website backend, I only received automated responses thanking me for my feedback. Unfortunately, this led to Facebook banning me due to the inappropriate content, which was never actually posted by me and couldn't be found on the page as an original post. Despite multiple attempts to rectify the situation by changing my password, reporting the issue, and reaching out to Facebook, I have been met with silence and my page has now been unpublished. This has impacted my ability to access my other business pages as an admin, which is extremely disheartening after years of hard work. I am in dire need of a personalized response from Facebook that addresses and resolves this specific issue. I would appreciate any assistance or guidance. Thank you.

Hello, I am a business owner managing a Facebook page for my business. Recently, Facebook made updates to my page without my permission. Since this update, I am unable to view my pinned posts, hindering my ability to showcase deals and promotions. Additionally, the page only displays one post twice instead of my two most recent ones. This has significantly decreased my engagement, and I no longer receive notifications for comments. My business heavily relies on the page for bookings, accounting for approximately 90% of my business. I am dissatisfied with the update as the previous version worked perfectly well. I kindly request assistance in restoring my page to its former functionality or reverting back to the older version. Thank you, J.Jordan from Driven Detailing

Dear Sir/Madam, I've been a user of your social media platform for many years and recently I've noticed several incidents of hate speech circulating on Facebook. Unfortunately, individuals are abusing their freedom of speech by using random moments as a tool to spread hate speech online. I've attached screenshots and links regarding a recent incident of hate speech targeting a Bangladeshi celebrity. Many individuals are maliciously engaging in hate speech to jeopardize and complicate her social life. I kindly request for your attention to these attachments and the shared links to the video clips being used to propagate hate speech.

Hi, I require assistance with my Facebook page "Tiki Roof Top Bar & Restaurant - Oludeniz." I am facing two issues. Firstly, users cannot locate the page when attempting to check in. Despite entering the full name of our bar, they are directed to the outdated "Harry's Bar Oludeniz Beach" page instead, which no longer operates in the same location as Tiki. The Harry's page lacks any admin contact for me to reach out for deletion. The second problem is that Tiki Bar content appears on the Harry's page, causing confusion. I urgently need these matters addressed. I am unsure if deleting the Harry's location page is necessary or if the name can be altered and merged with our existing page. This issue is impacting our business as customers wish to check in but encounter Harry's location in their search. I look forward to a prompt resolution. Thank you.