Facebook Customer Service Issues

Hello, I am Carina Vadavoiu from Romania, the author of the book "Jurnalul calator-Vixon." In [redacted], I created an account with the same name as my book to set up a page for it. Unfortunately, in [redacted], Facebook disabled my account and requested documents to verify its authenticity. Despite sending photos of myself and the book, I have been unable to regain access ever since. Facebook continues to ask me to wait for a review of the submitted documents. I have attempted various solutions like changing the password and contacting Facebook, but have not received a satisfactory response. I am seeking assistance to recover access to my book's page as it has resulted in a loss of promotional opportunities. I appreciate any help or guidance on resolving this issue. Thank you, Carina Vadavoiu

I have received a message stating that my Facebook profile has won a grant from the United Board of Grant for $[redacted],[redacted]. However, I was asked to pay $[redacted] to claim my winnings, which I do not have. Someone I thought was a friend directed me to an agent who also took money from me. They made me believe I won, even sending a check that I was supposed to cash and send back to Nigeria. I am now left in a bad financial situation due to this scam. I am seeking help to catch these scammers, including Theresa J. Martinolich Caldron and Tim Barconsky. I feel deceived and manipulated. I am reaching out to Mark Zuckerberg for assistance in resolving this issue.

I am hopeful that my issue will be resolved; it's my last hope. My phone was stolen in Marrakesh, Morocco. Prior to the theft, I lost access to my email and phone number associated with my "[redacted]" account. I also forgot my Facebook password, relying on my trusted contacts, Younes Zizi, Hamza Bourakkadi Idrissi, and my sister Kenza Qamar, as a backup. Unfortunately, my phone was taken, leaving me unable to access any of my accounts. I tried using the codes from my trusted contacts to no avail. Even after considering submitting my ID to Facebook, I faced difficulties as the account appeared "Disabled," although I couldn't access it to disable it. Despite trying to have friends report the old account, Facebook ended up deleting it instead. I was distressed to lose years of data, hoping for justice and the recovery of my Facebook account. Thank you for assisting me. -Yasmine Qamar

I am unable to access my Facebook account due to a suspected hack. The confirmation code is being sent to an incorrect email. When I attempt to use my phone number, it states there is no account linked to my email. This account is essential for my business, and I require assistance to resolve this issue promptly. After finally receiving an email from Facebook to the correct address, the code had expired upon clicking the link. Notifications and codes continue to go to the incorrect email, leaving me locked out of my account for over 24 hours. It has been 96 hours without a solution. If Facebook recognizes my original email associated with the account and removes the false one, the problem will be resolved. As a long-time user and shareholder, I am losing faith in Facebook's privacy measures. I might consider selling my shares, hoping it prompts Facebook to address such concerns seriously.

I am facing a difficult situation. My phone was stolen in Marrakesh, Morocco, and I lost access to my email and phone number linked to my Facebook account "[redacted]". I planned to rely on my trusted contacts, Yours Zizi, Hamza Bourakkadi Idriss, and my sister Kenza Qamar if I ever got locked out of my account. Unfortunately, the theft included my whole phone, making it impossible to retrieve the account using the provided codes. Despite attempts, Facebook's security measures prevented me from recovering my account through my trusted contacts. I considered submitting my ID to Facebook, but the system claimed my account was not "Disabled," complicating matters further. Facebook then mistakenly deleted my old account instead of disabling it, causing distress as I hoped to recover important data. I am hoping for assistance from Facebook to resolve this challenging situation. Regards, Yasmine Qamar.

Hello, I have been hacked and tried all available solutions following Facebook's guidance. However, I am now locked out of my account. The hacker has accessed my Messenger and appears to have control over my identity, making changes to my daily phone usage. This situation is very distressing, and I urgently need all my accounts temporarily closed until this issue is resolved. I would like to know which of my private information has been compromised. Thank you.

My Facebook account has been hacked, and the hacker altered the email address and phone number associated with it. Despite attempting to use the recovery options, the security code is being sent to the hacker's email or phone. This is a significant problem as the hacker is impersonating me and posting inappropriate content. I urgently need assistance with this matter to either regain access to my account or have it temporarily suspended. My friends on Facebook are concerned as well. I would like to reclaim access to my account. My name is Kiprono Kebenei, and my username is [redacted] The phone number linked to the account is [redacted]. Reviewing the account history will show that it has been mine for years until recently being changed without my knowledge. I did not receive any notification regarding the alteration of my contact information, which is concerning. Your help in recovering my account would be greatly appreciated.

I manage a coaching Instagram with a good following. Facebook created a page named "gymnastics coach" without my approval. Initially, I overlooked this, but later on, I decided to align all my platforms. After a week of trying to match the usernames, I discovered I could change the page name too. I attempted to change it, but with just 14 likes, Facebook won't allow it to prevent confusing my followers. However, my followers recognize me by my username, not the current page name. I aim to standardize my name across all platforms for consistency.

Hello everyone, I wanted to bring to your attention the Marloth Park Conservation Trust Group on Facebook. We are currently in the process of establishing a trust and are providing information and answering questions on the platform. It seems that Facebook has removed a significant amount of our posted content and even removed one of our members without clear justification. We are unsure why this action was taken. Could someone please look into this matter and explain why our posts were removed and why Facebook deemed them problematic? If reports were involved, we would appreciate understanding the basis of those reports and who the individuals behind them were. Thank you for your assistance. Regards, Garth G. Email: [redacted] Phone: +27-79-[redacted]

For the past year and a half, I have been attempting to access my main account as well as my business account. The main account is under the name Ashlee Burgess. I encountered an issue where it stated the account was not familiar with the current Wi-Fi network, despite it being the one I previously used. Now, I am unable to log in at all. While I could access it from my old phone, I am now experiencing difficulty as if I am trying to access the wrong account. Despite changing the password numerous times, I am prompted to enter a code for login but cannot receive it as the phone number associated with the account was removed. I have sent multiple emails along with my ID without any resolution. I am uncertain if any of these efforts will result in a solution.

I have received an email stating that my Page Insight Leadership has been flagged for violating Facebook's Page Policy. The email mentions restrictions on sharing and promoting content inauthentically. I was informed that my page linked to a specific domain and was advised to claim ownership if it belongs to me. If I believe the flagging was done in error, I have the option to submit an appeal to Facebook. The email contained a link for more information on sharing content authentically, but the link seems to be leading to a non-existent page.

I need help with updating my email address on Facebook. I want to remove my old email and only keep my new one. Can you clarify the duration of temporary blocks on Facebook? My new email address is still pending verification, even though I received the confirmation email in my Google account. It's unclear if the new email has been confirmed because my old address is still displayed. Could this be due to a temporary block on verifying the new email address?

I am facing a serious issue with Facebook that needs immediate attention. My uncle has set up a GoFundMe account for my mother's funeral, but he is not supposed to be involved in any way. My father and I are the only ones handling the payments to a third party. We have discovered that he has posted about it on Facebook even though he is not authorized. We have already paid $[redacted], and his actions are causing distress. His involvement is unauthorized, and we are considering legal action to prevent him from accessing any funds. My husband has tried to communicate with him to stop, but he continues. This is Kathy Paul, and my husband is Brad Paul. The situation is escalating, and we may need to involve a lawyer to protect our interests.

I am experiencing difficulty accessing my business Facebook page. Whenever I attempt to log in or recover my account using my email and password, the page redirects me without any error message. Other devices and accounts are also unable to access the page, giving the impression it was hacked and deleted. I have tried to upload my ID as part of the recovery process, but the page denies that the account was hacked, even though it appears deleted. Assistance in resolving this issue would be greatly appreciated.

Unfortunately, my phone screen is cracked, rendering it unresponsive to touch. Both my Yahoo and Instagram accounts are inaccessible as they are on the damaged phone. I've tried to recover the accounts by submitting a photo and ID but haven't received any response yet. In desperation, I created a new account using Gmail, but it got reported, leaving me locked out of that one too. This situation is distressing because Facebook is essential for my community involvement, connecting with my mountain biking groups, and promoting my detailing business.

I have been a target of a harassment campaign led by right-wing Christian extremists with support from Facebook employees. There is evidence to support this claim, and if Facebook does not address it, we will take the evidence elsewhere. This ongoing issue needs to be resolved. We have been in contact with journalists regarding this matter. My wife and I have endured hate crimes in the name of Christianity that were covered up in Texas. We intend to speak out against this radicalization, as it has become a political issue. If someone can address Facebook's mistakes, we are open to discussing it. If not, we will escalate the matter off-platform, potentially involving Congressional committees. It is concerning that Facebook allows hate speech while censoring others.

I need assistance with a fraudulent negative review on my Facebook business page. The review was left by an individual we hired for ad work, who we had to terminate due to unprofessionalism and failure to deliver. Despite never using our product, he posted a negative review to retaliate for ending his services. As the review is deceptive and meant to harm our business, I am unable to remove it. I am seeking help to have the review removed and prevent this person from leaving further damaging feedback. I am willing to provide additional details or screenshots as needed.

My account has been compromised by someone from Vietnam. They changed my email, so verification codes go to the wrong email. Despite my attempts to change it back, they still receive the codes. I provided my original email, phone number, and driver's license, but the issue persists. It has been 36 hours since I reported the hack. Three weeks later, I am still locked out of my account and business pages. This must be resolved immediately.

I've been temporarily suspended from Facebook Marketplace for seven days while they review my account for re-access. This occurred after I asked about restrictions on listing a brand or selling a porcelain dog statue. I have thoroughly read and am willing to follow all the policies. I just need clear guidance on where I went wrong to prevent this issue in the future. I am eager to regain access to Facebook Marketplace as soon as possible. Thank you for your help.

I encountered an issue while setting up Business Manager, and now my Facebook business page has disappeared! Last week, I attempted to create an ad using Facebook Business Manager, which resulted in me losing Admin privileges to my longstanding business page. There were no other admins assigned to the page, only me. I am puzzled by how this occurred, as I would not have removed myself as an admin while trying to set up Business Manager. Subsequently, my page is no longer visible in any capacity! I am eager to restore my admin access. I did not make any edits or alterations to my page's permissions. My sole intention was to set up ad manager. Now, without warning, I have lost access to my page, and it seems to have vanished completely. I am keen to reactivate my business page. I am interested in running ads! I have reached out to Facebook multiple times and scoured the help center, but I have not found a solution.