My facebook account is hacked. The email address of my Facebook account was changed. It...

GetHuman-rufrolga's Recover Hacked Account issue with Facebook from April 2019

57 views | 431128 similar | 2 following
Help with my Facebook issue
GetHuman-rufrolga's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rufrolga will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rufrolga can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-rufrolga's own words
My facebook account is hacked. The email address of my Facebook account was changed. It was *****@***.com but when I try to log in it shows "To get back into your account, enter your current password or an old password if you know it. If you don't think your account was hacked, you can cancel this process." When I entered my password that I know is working for my account it showed this "Your password was changed ** hours ago.If you don't know the current password on your account, you need to reset your password to continue." So I chose Secure my account. But it is showing that it will send the code to **********w@t*******.xyz which is not my email. Then I click on No longer have acces to this and clicked on I cannot access my email since this is not my email. Then it showed "Please enter an email address that you know you can access. We'll use this address to send you messages about recovering your account." so I placed *****@***.com on the New Email and Confirm New Email boxes. When I clicked Continue and answered the Security check, I was being asked for a * digit code, BUT THE CODE IS BEING SENT TO THE **********w@t*******.xyz WHICH IS NOT MY EMAIL. I WANT TO RECOVER MY FACEBOOK ACCOUNT BECAUSE I CAN NO LONGER ACCESS IT BECAUSE THE EMAIL AND PASSWORD HAVE BEEN CHANGED. PLEASE HELP ME RECOVER MY ACCOUNT.

GetHuman-rufrolga did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-rufrolga
Apr 12th, 2019 - 2 years ago
Fixed
Seen by 57 customers so far
Similar issue to 431128 others
2 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-rufrolga started working on this issue
Apr 12th, 2019 1:52pm
GetHuman-rufrolga indicated the issue is not fixed yet.
Apr 12th, 2019 1:52pm

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