Hi, my facebook account was hacked some time ago, not sure when as I don't really use f...

GetHuman-cacc's Recover Hacked Account issue with Facebook from April 2019

6 views | 428608 similar | 0 following
Help with my Facebook issue
GetHuman-cacc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cacc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cacc can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-cacc's own words
Hi, my facebook account was hacked some time ago, not sure when as I don't really use facebook. Someone has opened an ad account in my name, Joshua Cacciola, account number ***************. This hacker has then used my name and the new account he has created to advertise. I have then come to open my own advertising account, Bumpt account number ****************, to start my new legitimate registered business only to find an existing personal account already disabled and subsequently my new account also disabled. It is imperative that I be able to advertise my business on facebook or I will have to close, rendering my last few months of establishment and much money wasted. I opened a dispute to have it enabled but was responded with...**"I've had another look at your ad account and unfortunately, we won't be able to re-enable it. There's no further action that you may take here. Please consider this decision as final."**This is not acceptable, the ads in question are clearly from someone other than myself, even using a random currency unknown to myself, I have never advertised with Facebook before and am happy to supply any information required to prove such a matter. I am even happy for all of my accounts including my original facebook personal page to be wiped and*or deleted so I can start an actual ad campaign for myself. It is certainly not fair that I not be allowed to advertise with Facebook simply because you have allowed the unauthorised activity to take place under my name. This is clearly an issue with Facebooks privacy and not a fault of myself. **PLEASE HELP ME TO ADVERTISE MY BUSINESS BEFORE WE SINK.

GetHuman-cacc did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-cacc
Apr 10th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 428608 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-cacc started working on this issue
Apr 10th, 2019 11:23pm
GetHuman-cacc indicated the issue is not fixed yet.
Apr 11th, 2019 4:04am

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