on Friday night "*-*-**", I signed in to my account using my email address and my passw...

GetHuman-jcrash's Recover Hacked Account issue with Facebook from April 2019

16 views | 426888 similar | 0 following
Help with my Facebook issue
GetHuman-jcrash's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcrash will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jcrash can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jcrash's own words
I was trying to sign in to my profile page ... on Friday night "*-*-**", I signed in to my account using my email address and my password, everything was working fine until I signed out. on Saturday morning when I tried to sign in to my facebook account using all of the correct information, that was when I noticed that my email and password was changed by someone other than me. so I attempted to change my password and noticed that the email was different. the profile picture of my wife and I was correct but the recovery email was wrong. so what I did after googling some info for this issue was to upload a front and back picture of my drivers license to verify my profile identity. I received an email from Facebook saying that it would take about ** hours to verify the account info. it is Tuesday afternoon and I have not received any emails from Facebook regarding my issue. All that I would like Facebook to do is retrieve access to my correct profile so that I can two step verify my account for better protection.*Thank you*Joel Howard
I would like full access to my profile page so that I can set the security settings for better protection
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Facebook

Facebook
Recover Hacked Account issue
Reported by GetHuman-jcrash
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 16 customers so far
Similar issue to 426888 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jcrash started working on this issue
Apr 9th, 2019 8:41pm
GetHuman-jcrash indicated the issue is not fixed yet.
Apr 9th, 2019 9:01pm
GetHuman-jcrash indicated the issue is not fixed yet.
Apr 10th, 2019 1:31am

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