The following are issues that customers reported to GetHuman about Facebook customer service, archive #524. It includes a selection of 20 issue(s) reported April 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble accessing my Facebook page. I attempted to create new pages, but encountered the same issue. I'm concerned that my account may be blocked or disabled without notification. I now have multiple pages that I cannot access. I would appreciate it if all my accounts could be moved to the recycle bin so I can start anew with a single page and password.
Reported by GetHuman2712730 on вторник, 9 апреля 2019 г., 23:23
Hello, I encountered suspicious activity on my Instagram account, so I attempted to change my password and log out completely. Following Instagram's identity verification process, they provided a link to reset my password, which unfortunately did not work. They have since stopped responding. Instagram now requires a security code that I am unable to receive because my email has been changed and the phone number linked to my account is outdated and no longer in service. Without this security code, I am unable to access my linked accounts, including precious photos of my daughters. I have exhausted all efforts over the past week trying to resolve this issue and am feeling incredibly frustrated. Any assistance would be greatly appreciated.
Reported by GetHuman2712773 on вторник, 9 апреля 2019 г., 23:30
Hello- My wife inadvertently created two accounts. Her current account is under the name Bev Broomhall with the email [redacted] The second account, which she forgot about, is under her full name Beverly Broomhall with an unfamiliar email address. We are unable to recall the email associated with the second account and would like it removed to avoid any confusion among her friends. We are unsure of the steps to take to resolve this issue.
Reported by GetHuman-mattbvt on вторник, 9 апреля 2019 г., 23:40
I am looking for assistance in activating my profile. Despite receiving 24 emails from GetHuman, my profile remains inactive. I have shared photos of my ID but have not received any updates. My email and phone number were listed, yet my profile was disabled without explanation. This action was unwarranted as I am not impersonating anyone. I am frustrated as no steps have been taken to address this issue. I kindly request to be contacted to clarify the situation and inform me of any actions taken. I am dissatisfied with the lack of response regarding this matter.
Reported by GetHuman2667059 on среда, 10 апреля 2019 г., 0:06
I am attempting to delete a demo business I created in Facebook Business Manager, but I am facing issues. When trying to permanently delete the business, I am prompted to deactivate my ad account first. However, in order to deactivate the ad account, I must delete my payment information. After removing the payment method, I encountered a problem where my ad account was disapproved due to the lack of a payment method. When attempting to enter new payment information, I am unable to access the billing page on Business Manager and encountering redirection errors when trying to add a payment method in Ad Manager. I am currently unable to delete the demo business account and seeking assistance from Facebook to resolve this matter promptly.
Reported by GetHuman-itscaidv on среда, 10 апреля 2019 г., 0:16
I recently purchased an item on a marketplace platform and was falsely accused of stealing it. I was contacted by Emily Wallbank, who accused me of blocking her mother and demanded I pay again directly to her bank. Feeling pressured, I transferred the money, even though I had already paid. I felt terrible about the situation and eventually deleted my account out of embarrassment. Using the marketplace was my main source of enjoyment while undergoing treatment for a recurrent breast cancer, so this experience has left me feeling lost and upset. I maintain my innocence and believe I am the victim in this situation, especially since she later accused my son of stealing the money.
Reported by GetHuman-taymarnz on среда, 10 апреля 2019 г., 0:54
Dear Sir/Madam,
I am still waiting for help to reactivate my Facebook account, which was deactivated in January [redacted]. When I try to log in with my username (email address), it says there is no account with this email. I also tried my phone number, but it doesn't recognize it. Please assist me in recovering my account with the user ID [redacted] The phone number on the account was [redacted] but has since changed to [redacted]. Below is an email I received in January regarding the reactivation of my account:
---
Hey Mila,
The Facebook account associated with [redacted] was recently reactivated.
If you did not reactivate the account, please visit our Help Center.
---
Reported by GetHuman-milomm on среда, 10 апреля 2019 г., 1:27
Dear Customer Support,
I am unable to reactivate my deactivated Facebook account that was disabled around January 30th, [redacted]. My user ID is [redacted], and my phone number, previously [redacted], is now [redacted]. I have contacted you before regarding this issue and seek your assistance once more. Somehow, I managed to access an older account that has no relevant content.
I kindly request your help in reactivating my account linked to [redacted] There is a page on it with important videos of abused stray animals that I wish to utilize to raise awareness about animal cruelty in developing countries.
I look forward to your prompt response.
Please note: I may have designated my friend [redacted] as a trusted contact.
Sincerely,
Mila Mujib
Reported by GetHuman-milomm on среда, 10 апреля 2019 г., 1:52
Considering how to tackle the misuse of Facebook could be likened to managing a billboard. The billboard industry carefully regulates what can be displayed, barring any anti-racial content. Typically, individuals can't just post anything on billboards; they usually require approval from a sales representative. Facebook functions as a modern-day billboard, lacking this filtering mechanism. The regulations governing billboards should be extended to the internet realm. While free speech is vital, allowing unfettered billboard content suggests an abuse of such liberties. The rapid advancements in technology may have outpaced our ability to reflect on its implications. It seems fitting that the rules dictating traditional billboards should be adopted for this new digital landscape.
Reported by GetHuman-pjdrcp on среда, 10 апреля 2019 г., 2:04
I am having trouble accessing my Adam Robins Facebook account where there are multiple issues. I need assistance in recovering my original account as Adam Robins since others are posting on it and I can't modify my pictures or information. The phone number associated with the account that I want to recover belongs to my ex-girlfriend, [redacted]0, and I don’t have an email linked to it to receive reset codes. My contact number is +1-[redacted], and my regular email is [redacted] Any help in removing or changing the number [redacted]0 from my account would be greatly appreciated. I have already submitted my ID for verification, which is saved in my email.
Reported by GetHuman2713691 on среда, 10 апреля 2019 г., 3:18
I suggest providing users with the ability to choose whether or not they receive calls through Messenger. This can be done by setting up options to turn off calls individually or altogether. Additionally, introduce an option where callers need approval before making a call, similar to friend requests. It would be beneficial to specify whom users can communicate with - limiting it to close friends and family, excluding unwanted callers. I've encountered various forms of harassment, including incessant calls and inappropriate behavior. This has disrupted my peace, especially when receiving unwelcome calls during odd hours. It would be great if Messenger could address these issues for the sake of users like myself. I've attempted to handle the situation with humor, but it has become stressful. I trust Messenger to consider these suggestions for a better user experience. Thank you for listening.
Best,
K.Simmons
P.S. Despite trying to be light-hearted, the situation has become serious.
Reported by GetHuman2713815 on среда, 10 апреля 2019 г., 4:02
I operate BuyFnB, an online store for home and living products. Unfortunately, last week Facebook and Instagram blocked my website without explanation. We strictly adhere to their guidelines, with no spammy or abusive content. Running campaigns actively since May [redacted], we're puzzled by this sudden disruption. Despite reporting the issue multiple times, there has been no response or resolution. Consequently, all advertising had to be halted, affecting the business. I urge a thorough review of www.buyfnb.com as we maintain its safety and ethical standards. The disappearance of our online store and related posts on Facebook is troubling and we seek clarification on this matter.
Reported by GetHuman-buyfnbua on среда, 10 апреля 2019 г., 5:53
Hello,
I encountered an issue with my Instagram account today when a notification informed me of a forced logout. Following the provided steps on the website, I initiated a password reset and sought additional help. Subsequently, I received an email from 2Fac support detailing the account deactivation reasons. After clarifying my lack of involvement in the mentioned activities, I complied with their request for a photo with a specific code, my full name, and the affected Instagram handle. Currently, my account displays as 'user not found,' and my friend noticed my account name changed to 'instagrammer,' causing concern. I await a response from 2Fac support to resolve this matter promptly and reinstate my inadvertently removed Instagram account.
Best Regards
Reported by GetHuman2714400 on среда, 10 апреля 2019 г., 8:09
My Facebook account got hacked. I was logged out of all devices, and my friends informed me that it's still being used even though I haven't accessed it in months. The account belongs to Michelle Hernandez with the email [redacted] I can't access that email anymore and the phone number linked is outdated. I tried reaching out to yahoo, but no luck. I have created a new account and no longer need access to this hacked one. Can you please delete the account to ensure my safety? It's unsettling to know someone is pretending to be me constantly.
Reported by GetHuman-michhern on среда, 10 апреля 2019 г., 8:21
Subject: Appeal for Reinstatement of Instagram Account
I am writing to request a review of my permanent ban from my Instagram account. I believe there has been a misunderstanding as I have not violated any community guidelines or terms of use. A friend admitted to reporting my account for nudity and pornography as a prank, but this false report should not have resulted in my account's deletion. I have worked hard over four years to build a following of 1.7k followers, and it was distressing to discover that I am now unable to access my account. My friend has also reached out to support regarding the unjust report made. I kindly ask for a reevaluation of my account and hope for your understanding in reconsidering the ban. I await your response eagerly.
Thank you,
Cynthia
Reported by GetHuman2714452 on среда, 10 апреля 2019 г., 8:33
I am reaching out to address a concerning situation regarding a page called "girls room" allegedly involved in bullying led by individuals like Amy Dignam from Ballybrack, Dublin, and Hannah Evans from Wales. My son, who is only 15 years old and has a child with Amy, is being targeted on this platform. Despite legal orders prohibiting discussion on this matter on social media, the page continues to operate without restraint, with reported incidents involving inappropriate images and threats. As a parent, I am urging for immediate action to shut down this page to prevent further harm and legal actions may follow if necessary. Please address this issue promptly. I have documented evidence and previous complaints on file. Contact me at [redacted]. Thank you for your attention. Ciara M.
Reported by GetHuman-xxciaram on среда, 10 апреля 2019 г., 9:56
I am a car page administrator, and recently made an error by posting a video without giving credit to the original creator. This has led to a third party reporting my account multiple times, resulting in its suspension. I have apologized to the third party, who acknowledged my mistake but explained that only Facebook can reinstate my account. I have provided my ID as proof of not intentionally violating any rights. I humbly request for my account to be enabled, as I am unable to create a new one, upload pictures, or update my information. I acknowledge my fault and sincerely apologize for the oversight. Enabling my account would be greatly appreciated as Facebook is an essential platform for me. Thank you for your understanding and consideration.
Sincerely,
One of your Facebook users
Muneeb Uddin
Reported by GetHuman-muneebud on среда, 10 апреля 2019 г., 11:10
I am having trouble accessing my Facebook account as I lost my phone and have a new one with a different number. I have tried the provided tips but no longer have access to the email address linked to my account, [redacted], or my old phone number ending in [redacted]. I am now using my wife's email, [redacted] I am willing to provide identification, my social security card, and two proofs of address to verify my identity. Please contact me via email at [redacted] to assist with resolving this issue. My name is Robert Clinton Linebaugh, and the number associated with my account is ending in [redacted]. I urgently need to access my account as my mother is on life support, and I need to update my family. Thank you.
Reported by GetHuman-linebaug on среда, 10 апреля 2019 г., 12:44
I've been away since [redacted] and used to have a Facebook account under the name "Just Sexy It." As a personal trainer, I utilized this account for my social media presence. Since pages were not widely used back then, I created a separate account for my business. I am now trying to access my old account, but Facebook is requesting codes from friends who are no longer clients and are not responding to my requests for help. I need to retrieve some content from that account and also relaunch my career, so having access to that page is essential to me.
Reported by GetHuman-lebk on среда, 10 апреля 2019 г., 13:21
Hello,
I am writing to express my gratitude for your prompt response to my recent appeal. According to your email, the content that was removed from my Facebook account includes various posts such as photos, videos, and blogs that I have shared since [redacted]. Among these, there are personal documents that I have posted with restricted visibility set to "only me."
Of significant importance is my Facebook page titled "Ammz Explorers," which is one of three pages I manage. This page is essential for my tour agency, and I rely on paid advertisements on Facebook as my primary source of income.
I request the restoration of my account based on my compliance with Facebook's rules and regulations. Following the disablement, I have reviewed the platform's policies thoroughly to ensure future adherence. I affirm that I have always respected others on the platform and pledge to be even more cautious with my content moving forward.
For verification purposes, I am enclosing my original ID card, driving license, and authentic Facebook ID to demonstrate my identity consistency across platforms. I am a law-abiding citizen and a valued member of the Facebook community.
Your swift action in restoring my content is sincerely appreciated, as Facebook has become an integral part of my daily routine and business operations. Your assistance in this matter would mean a lot to me.
Thank you,
Muhammad M.Z.
Location last accessed: Lahore, Pakistan
Email: [redacted]
Username: Muhammad Mutahir Zaheer
Phone: +92[redacted]
Reported by GetHuman-mutahirz on среда, 10 апреля 2019 г., 13:25